Job Description Summary

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Job Description

Education & Experience

- Bachelors degree in Management Communications Hospitality or a related field preferred.
- 35 years of experience in relationship management community engagement or hospitality.
- Experience with relocation services community tours or event coordination strongly preferred.

Community & Cultural Knowledge

- Resident of South Carolina for at least three years with additional travel or cultural experience outside the state.
- Strong knowledge of Charleston and surrounding communities; civically engaged and connected to cultural civic social and professional networks (e.g. arts civic groups book clubs religious organizations).
- Eager to learn and stay current on new community developments events and opportunities.

Skills & Competencies

- Exceptional interpersonal and communication skills; trusted in diverse social settings.
- Demonstrates the ability to engage in warm natural conversation that fosters trust and connection with candidates and their families.

- Skilled at balancing active participation with attentive listening ensuring dialogue feels inviting and genuine without dominating the exchange.

- Creates a sense of hospitality by keeping conversations dynamic thoughtful and tailored to the comfort of those involved.
- Strong listening and empathy to understand and reflect candidate priorities during a major life decision.

- Strong listening and empathy to understand and reflect candidate priorities during a major life decision.
- High attention to detail; ability to remain flexible and calm in dynamic situations.
- Problem-solver by nature able to address challenges with immediate or near-term solutions.
- Proficient in CRM/project management systems (ex. Microsoft Dynamics 365) Google MyMaps and other technology tools.

Other Requirements

- Flexible schedule; must be available for candidate visits that may occur weekdays evenings or weekends.
- Must dress in business casual attire during candidate visits.
- Must own a late-model professional four-door vehicle (within eight years) with a clean driving record and current auto insurance that meets South Carolina minimum liability requirements:

South Carolina requires you to carry a minimum of $25000 per person for bodily injury and $50000 for all persons injured in one accident. Property damage liability insurance pays for any damage you cause to the property of others. This not only includes damages to other vehicles but also other property such as buildings walls fences and minimum limit in South Carolina is $25000 for all property damage in one accident

South Carolina law requires you to carry uninsured motorists coverage equal to the minimum amounts of liability coverage (25/50/25).There istypically a $200 deductible.

Auto insurers are required to offer you underinsured motorists coverage in South Carolina but you are not required to purchase it.

Must agree that personal insurance will cover any damages on personal vehicles as MUHA/MUSC will not cover damages to personal vehicles should a collision occur while working. The Auto Liability policy for either MUSC or MUHA would be excess as long the vehicle was used for work purposes.

Job Responsibilities & Success Criteria

1. Support Onsite Visits

Responsibilities:
- Attend and support execution of the candidate and familys curated onsite visit.
- Follow and adapt itineraries that reflect candidate preferences around lifestyle education culture and recreation ensuring a welcoming and informative experience.

Success Criteria:
- Executes itineraries tailored to each candidates profile.
- Provides accurate relevant and engaging information during the visit.
- Demonstrates flexibility to meet candidate requests or adjust plans as needed.
- Maintains professionalism positivity and warmth throughout the visit.

2. Brand Stewardship & Team Contribution

Responsibilities:
- Represent and strengthen the ExecConnect brand by contributing resources connections and insights while actively participating in team meetings training and ongoing improvements to our services.

Success Criteria:
- Submits timely and accurate after-visit summaries.

-Consistently models and promotes the ExecConnect brand promise in all interactions.

-Adds valuable resources contacts and insights to the team archive.

-Actively participates in team meetings and trainings applying learnings to practice.

-Provides constructive input to refine itineraries processes and tools.

-Demonstrates ongoing growth in community knowledge and service delivery.-

-Contributes to a collaborative culture that strives for continuous improvement and excellence.

3. Stakeholder & Candidate Experience

Responsibilities:
- Represent Executive Connections professionally to candidates clients and community partners.
- Collaborate with the Operations Manager and team to coordinate timing of candidate visits.
- Leverage community networks to enhance itineraries and candidate experiences.

Success Criteria:
- Candidate feedback reflects a positive personalized and memorable experience.
- Responds promptly and appropriately to candidate and client needs.
- Expands and utilizes personal networks to benefit candidate itineraries.

4. Flexibility & Other Responsibilities

Responsibilities:
- Adapt to changing demands of candidate visits and organizational needs.
- Contribute ideas and support initiatives that strengthen Executive Connections mission and impact.

Success Criteria:
- Adjusts effectively to last-minute changes in schedules or itineraries.
- Demonstrates openness to innovation and willingness to support broader team needs.
- Performs additional duties that advance organizational success.

Additional Job Description

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: