Field Service Engineer
Field Service Engineer
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Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Provide preventative maintenance troubleshooting repair equipment modifications and installation support on various mechanical electro-mechanical and electronic units. Interact with dealers and customers daily and complete administrative requirements as required. Support all Life Sciences Key Accounts in Asia Pacific as well as support the Asia-Pacific Life Sciences Dealer Service network as and when required both on site and remote.
Duties
1. Perform preventive and corrective maintenance required on all STERIS Life Sciences Equipment and related product lines. This includes disassembling replacing or repairing defective parts; rewiring or reassembling as required. Troubleshooting adjusting/calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics diagrams technical manuals etc.).
2. Troubleshoot repair modify overhaul or refurbish standard and special purpose equipment and systems components. Controls Upgrade
3. Service Customers by providing PMA performance service calls warranty calls field upgrade programs etc. Perform minor installations as required.
4. Perform administrative duties as assigned to ensure effective planning utilization and required paperwork completion. This includes but is not limited to: plan daily and weekly schedule to achieve optimum utilization provide schedule to Service Manager at the beginning of each week; communicate schedule changes to the Customer Service Department or Service Manager daily; complete work tickets on-site and return to Service Manager weekly; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager.
5. Maintain a strong working relationship with the Director Regional Managers and Service Manager to advise of activity/changes related to service and sales opportunities in Singapore and Asia Pacific Countries. Proactive mindset seeking such opportunities.
6. Develop and maintain effective communicative relationships with Customers managers support functions and the sales and dealer organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure Customers expectations of service are exceeded. Actively seek continuing education opportunities.
Duties - contd
7. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Service Managers discretion provide on-site support to the sales and dealers organization not limited to identifying opportunities sizing and utility requirements.
8. Utilize Customer protocols when entering and exiting facilities and abide by all Health & Safety protocols.
9. Plan and conduct End Users Training First Level Training and Dealers Service training as and when required
10. Provide Technical Support to Asia Pacific dealers through email telephone and on-site support as and when required
11. 30% travel within Asia Pacific required
Education Degree
- Bachelors Degree
- Associates Degree in Electrical Engineering or Mechanical Engineering
Required Experience
Technician Certificate or Diploma equivalent or Degree. Completion of mechanical electrical or electronic technical school training preferred. Excellent general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
Minimum of 3 years experience in a related field of work with technical school training or 5 years without advanced training.
General knowledge of the following: Washers & Decontamination products. Principles and methods of sterilization steam generators Vaporized Hydrogen Peroxide Pure Steam Generator and Multiple Effect Water Stills
Preferred Experience
Skills
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information visit .
STERIS strives to be an Equal Opportunity Employer.
Employment Type
Full Time
