Technical Support Engineer

Opening:

WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader Well how about an industry creator! At WalkMe were not just the leader in digital adoption we started the digital adoption revolution - enabling organizations to measure drive and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2000 clients including more than a third of Fortune 500 companies working with us daily were changing how enterprises interact with their technology.

So if youre looking for an opportunity to work collaborate and innovate with some of the most talented people out there WalkMe is the place for you!

As a Technical Support Engineer you will report to the Support Manager. You will be the trusted point of contact for WalkMes portfolio of customers beginning from the point of sale and extending through onboarding project success and renewals. As a Technical Support Engineer you will play a crucial role in delivering prompt and effective solutions to our customers ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally you will actively contribute to our knowledge base and customer community enhancing the overall customer experience.

*** Working Days - Monday to Friday

Lists:

Why Join Us

Become part of a culture that values innovation teamwork and professional growth. At WalkMe youll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.

What will you actually be doing

• Communicate with customers via email live chat and screen shares.
• Act as a trusted advisor to our customers promoting product knowledge and self-sufficiency.
• Develop in-depth knowledge of our products and their features.
• Engage with customers to understand and fulfill their goals with our solutions.
• Apply and share best practices for optimal use of our products.
• Innovate and propose ideas for enhancing the overall customer experience.

What should you bring to the table

• 1 year experience in software support or customer service.
• Fluent in English (verbal and written). Must
• Problem-solving skills with a customer-first approach.
• Knowledge of HTML jQuery CSS (please specify your level).
• Experience in various communication formats (written live chat conference calls in-person).
• Ability to grasp and articulate new technologies quickly.
• Proficient in using application logs browser dev tools and other diagnostic tools.
• Independent and teamwork capabilities.
• Poise and articulation in challenging customer interactions.
• Availability to work onsite at our TLV office 3 times a week.
• Working Days - Monday to Friday

Closing:

Why WalkMe As one of the worlds leading SaaS companies WalkMe enables you to partner with some of the most creative innovative and dedicated people in the business. And when were not hard at work powering digital adoption youll find us relaxing with a cup of coffee.

So why should you work for WalkMe For starters:

• Were ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
• We were recognized by Deloitte as the 6th fastest growing software company in the world.
• Were publicly traded on the Nasdaq stock exchange.
• We provide you with the latest cutting edge tech to power your work while developing and advancing your career
• We manage at eye-level giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMes founders or work on a project with our CEO Youve come to the right place.
• We recognize that you have a life outside the office. Whether its picking up the kids or taking some time off for yourself we make sure you keep your work-life balance.

And thats just the beginning! We could go on and on but it would probably be easier to just apply and find out more.

Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437465 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid