1st Level Helpdesk Support OfficerIT Tester
1st Level Helpdesk Support OfficerIT Tester
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Job Description
EUROPEAN DYNAMICS wishes to employ a 1st Level Helpdesk Support agent fluent in Greek and English and with good exposure in Internet Technologies to work at the companys premises in Athens Crete or remote. The successful candidate will join the User Support and Testing team which is responsible for supporting end-users of software systems developed by the company. Upon hiring the successful candidate will undergo an internal training program in order to become familiar with the functional support operation and the supported systems developed by the company. Following the successful completion of the training the candidate will gradually be integrated with the daily support operations and testing activities. Once adequate knowledge and experience is accumulated the successful candidate will evolve within the team for instance to deliver end-user training monitoring of support response to client quality control testing etc.
- Respond to calls emails and requests for technical 1st level support;
- Provide support and instructions to users with regard to the Application;
- Follow defined work instructions and escalation processes for the various types of incidents;
- Track all incidents in our internal incident management system;
- Communicate incidents to 2nd-level support;
- Maintain updated user documentation.
Requirements
- University degree (or undergraduate) in IT computer science engineering or equivalent;
- Knowledge of MS-Office tools;
- Good communication and presentation skills;
- Team spirit initiative can do attitude;
- Excellent written and oral communication skills in Greek and English.
Desired qualifications:
- Enthusiast with web based technologies willing-to-learn attitude and motivated to support and assist colleagues in troubleshooting issues;
- Experience with communication to clients or users in a related field (IT sales etc.);
- Experience as support officer or helpdesk operator for Internet applications will be appreciated;
- Experience in the delivery of training presentations will be appreciated.
Benefits
We believe in rewarding talent and dedication. Heres what you can expect as part of our team:
- Competitive full-time salary;
- Private Health Coverage on the Companys group program;
- Flexible Working Hours;
- Top-of-the-Line Tools;
- Professional Development: Benefit from language courses specialized training and continuous learning opportunities;
- Career Growth: Work with some of the most innovative and exciting specialists in the industry;
- Dynamic Work Environment: Thrive in a setting that offers challenging goals autonomy and mentoring fostering both personal and company growth.
If you want an exciting challenge work with some of the coolest technologies and enjoy your time doing it then join us! Submit your detailed CV in English quoting reference: (HSOIT/10/25).
You may also consider all our other open vacancies by visiting the career section of our website () and follow us on Twitter (@EURODYNCareers) and LinkedIn.
As part of our dedication to the diversity of our workforce we are committed to Equal Employment Opportunity without regard for race colour national origin ethnicity gender disability sexual orientation gender identity or religion.
EUROPEAN DYNAMICS (ED)adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at By submitting an application to this position and by sharing your personal data with ED you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the companys recruitment opportunities in line with the Policy.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
