IT Support Analyst
IT Support Analyst
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Job Description
Job description
Please note we are unable to provide international VISAs or relocation for this role. It is also a 5-day-a-week in-officeposition with some evening and weekend work on a rota so the successful UK-based candidate must be able to comfortably commute to our Chancery Lane office in Central London.
Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future we set out every day to reframe the possible.
The Role
Framestores Systems Support Team is growing and we are looking for an IT Support Analyst! This is an entry-level position to join our 1st line support team dealing with all IT systems-related queries and issues. This role is perfect for someone who has recently graduated from college/ university or is in the early stages of their career. Based in our London office this hands-on role is your chance to jumpstart your career in a dynamic tech-driven environment.
As an IT Support Analyst youll handle a variety of responsibilities that keep our technology running smoothly.
Youll also:
Be the first point of contact for all tech incidents and requests managing them through our JIRA service desk
Configure workstations (both hardware and software) - diagnosing and replacing hardware components
Monitor our systems manage assets and loan equipment and provide on-site AV support for meetings and events
Were looking for a tech enthusiast someone with a genuine passion for technology and an eagerness to learn. Excellent problem-solving skills with a flexible and proactive approach to your work as well as someone with a strong ability to work under pressure meet tight deadlines and communicate effectively with team members and other youre ready to tackle challenges work in a collaborative team and develop your skills in a supportive and innovative environment we would love to hear from you.
Job requirements
Core Experience
Genuine passion and interest in working with tech
Hands-on hardware experience - PC Mods builds upgrades repairs
OS Experience with Mac Linux or Windows
Basic scripting language (PowerShell bash or Python)
Eagerness to learn
Good problem-solving ability
Keen to work as part of a team
Strong communication and interpersonal skills
Nice to Have Experience
Application support and deployment
Active Directory management
Configuration Management (Puppet Ansible)
Windows Systems administration and deployment (WDS SCCM/MDT WSUS)
Networking (Layer1 Layer2)
VOIP Knowledge (PBX SIP)
Our Commitment
Framestore is proud to employ extraordinary talent across all genders races nationalities religions ages abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.
Accessibility Statement
Our London studio is fully accessible with step-free entry accessible toilets on all floors and quiet spaces available. We are committed to supporting disabled colleagues and providing an inclusive workplace for everyone.
Application Process
To apply please click the Apply button to complete the linked application form above or if you are unable to do so you cansubmit your resume and portfolio to with the subject line: IT Support Analyst - London
We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process please let us knowwe are happy to accommodate your needs.
- London United Kingdom
Yay!
Thank you for your application! We will be in touch with you as soon as we can.
Required Experience:
IC
Employment Type
Full-Time
