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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Sub-Regional Lead UK I and Nordic - Real Estate Management Services
Location:London/Leeds
Industry Focus:Life Sciences & Pharmaceutical

Executive Summary

We are seeking an exceptional Sub-Regional Lead to spearhead the management of a high-complexity multi-billion-euro Life Sciences account. This role demands a strategic leader capable of orchestrating integrated facilities management across specialized environments including GMP manufacturing facilities R&D laboratories cleanrooms and corporate headquarters while ensuring zero business disruption during the transition period.

The successful candidate will manage a diverse portfolio spanning multiple countries coordinate with C-level stakeholders and lead a matrix organization of professionals across various disciplines including hard FM soft FM project delivery compliance and specialized Life Sciences services.

Strategic Responsibilities

Complex Account Leadership from Transition and ongoing into BAU

• For your geography lead the operational transition of a Tier 1 Life Sciences client from incumbent provider
• Orchestrate mobilization across 35 sites spanning in multiple countries across Europe
• Develop and execute comprehensive operational manuals to safeguard operational readiness
• Manage transition risks including regulatory compliance business continuity and stakeholder expectations
• Coordinate with global JLL teams and client leadership throughout transition timeline

Integrated Service Portfolio Management

• Oversee comprehensive FM service delivery including:
  • Hard FM: HVAC electrical plumbing building automation systems (BAS)
  • Soft FM: Cleaning (including cleanroom protocols) security catering waste management
  • Specialized Services: Calibration qualification (IQ/OQ/PQ) controlled environment maintenance
  • Project Services: Minor works space optimization lab modifications
  • Compliance Services: Environmental monitoring documentation management audit support
  • Workplace Management with a focus on occupancy planning and Workplace Experience Enhancement

Regulatory & Compliance Excellence

• Ensure 100% compliance with pharmaceutical manufacturing standards (EU GMP FDA CFR Part 211)
• Maintain controlled environment integrity across cleanrooms and manufacturing areas
• Coordinate validation activities and maintain change control documentation
• Interface with regulatory affairs teams and support inspection readiness
• Implement risk-based compliance monitoring and continuous improvement programsOperational Excellence Requirements: as a general leader for your sub-region together with your team you need to ensure solid performance in the following areas:

Advanced Financial Management

• Manage complex P&L responsibility exceeding 25M annually
• Proactively manage profitability of your region and look for opportunities to grow the business further
• Drive annual budgeting process and forecasting from a business perspective
• Implement cost optimization initiatives while maintaining service quality and compliance
• Where needed manage capital expenditure planning and lifecycle asset management strategies as well as 3rdparty contractors cost and value add

Sophisticated Vendor Ecosystem Management

• Curate and manage best-in-class vendor network for specialized Life Sciences services
• Develop vendor qualification protocols aligned with pharmaceutical supply chain standards
• Implement advanced performance management including KPIs SLAs and continuous improvement metrics
• Coordinate vendor risk assessments and business continuity planning
• Lead strategic vendor partnerships and innovation initiatives

Technology Integration & Innovation

• Leverage advanced IWMS platforms for space management and preventive maintenance
• Implement IoT solutions for environmental monitoring and energy optimization
• Drive digitalization initiatives including mobile workforce management and real-time reporting
• Integrate with clients manufacturing execution systems (MES) and laboratory information management systems (LIMS)
• Lead sustainability initiatives and ESG reporting requirements

Leadership & Stakeholder Management

Matrix Organization Leadership

• Lead cross-functional teams including engineering compliance operations and commercial professionals
• Manage indirect reports across multiple service lines and geographical locations
• Drive cultural transformation and change management during transition period
• Implement talent development programs and succession planning
• Foster collaboration across JLLs global Life Sciences centre of excellence network

Executive Stakeholder Engagement

• For your sub-region interface directly with client C-suite executives and facility leadership
• Participate in quarterly business reviews and strategic planning sessions
• Lead crisis management and business continuity planning
• Manage relationships with regulatory bodies and third-party auditors
• Coordinate with legal teams on contract variations and commercial negotiations

Required Experience & Qualifications

Essential Background

• Minimum 10 yearsin corporate real estate or facilities management with P&L responsibility >25M
• Minimum 5 yearsmanaging integrated FM services across multiple countries/regions
• Proven experienceleading complex account transitions or large-scale mobilizations in regulated industries
• Demonstrated successmanaging matrix organizations with 50 professionals (internal and external)
• Advanced degreein FM Engineering Business Administration or related field

Life Sciences Industry Requirements

• Minimum 3 yearsdirect experience in pharmaceutical biotech or medical device environments
• Deep understandingof GMP requirements and pharmaceutical manufacturing operations
• Experience withcleanroom operations validation protocols and change control processes
• Knowledge ofregulatory frameworks (EMA FDA ICH guidelines)
• Familiarity withlaboratory operations and R&D facility management

Advanced Competencies

• Strategic Leadership:Ability to develop long-term strategic plans and drive organizational transformation
• Complex Problem Solving:Proven ability to resolve multi-faceted challenges in high-stakes environments
• Commercial Acumen:Advanced understanding of contract structures risk allocation and value creation
• Digital Transformation:Experience implementing technology solutions and driving innovation
• Cultural Intelligence:Ability to operate effectively across diverse cultural and organizational contexts

Language & Mobility Requirements

• Business-fluent English(C1 level)
• Additional European languagesadvantageous (German French Italian Dutch)
• Willingness to travel40-50% across European facilities
• Ability to relocateif required for account optimization

Success Metrics & KPIs

• Client satisfaction scores >95% throughout transition period
• Zero regulatory non-conformances or audit findings
• Financial performance within 2% of budget targets
• Service level achievement >98% across all disciplines
• Successful completion of transition milestones within agreed timelines
• Team engagement and retention rates >90%

This role offers an exciting opportunity to work with a global client lead a diverse team and drive innovation in facilities management. The successful candidate will play a crucial role in enhancing client satisfaction optimizing services and contributing to the growth of JLLs facilities management business.

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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