Administrative Office Support Associate
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Job Location:
Humble, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
06-10-2025
Vacancies:
1 Vacancy
Job Summary
Were seeking an experienced Administrative Office Support Associate to keep operations humming while delivering standout customer service and sales support. Youll be the first friendly voice on the phone the steady hand behind order processing and a go-to partner for Account Executives and customers alike.
What Youll Do
Frontline Support: Answer and triage incoming calls; take/deliver messages with accuracy and urgency.
Customer Service: Respond to inquiries provide order status updates resolve basic issues and ensure a smooth positive client experience end-to-end.
Sales Support: Assist Account Executives with presentations quotes order tracking delivery coordination and post-sale follow-ups.
Quoting & Sourcing: Source products (apparel/promotional items) prepare competitive quotes and create customer profiles.
Documentation & Processing: Prepare/process invoices and estimates; maintain databases files and email inboxes.
Fulfillment: Package and ship customer/company materials; verify contents and shipping details.
Systems & Tools: Use MS Excel and other applications/CRM databases for reporting data entry and workflow tracking.
Continuous Improvement: Identify process gaps and propose practical solutions that improve speed accuracy and customer satisfaction.
Qualifications
High school diploma or GED required.
Proficient with Microsoft Office (especially Excel); comfortable learning CRM/databases.
Strong attention to detail; organized and reliable.
Creative problem-solver with a can-do attitude.
Excellent written and verbal communicator; confident on the phone and over email.
Proven ability to multitask and manage time in a self-paced environment.
Outgoing dynamic personality with a service mindset and teamwork approach.
Preferred
Recent promotional products/apparel industry experience.
Experience in a sales-driven environment (inside sales customer success or admin sales support).
Familiarity with CRMs (e.g. HubSpot Zoho) and quoting/ordering platforms.
Nice to Have (Customer Service & Sales)
Experience in upselling/cross-selling complementary products.
Comfort with KPIs (quote turnaround time order accuracy customer satisfaction).
Presentation support skills (slide prep product one-pagers sample kits).
Required Experience:
IC
Key Skills
- Airside Operations
- Desktop Support
- Corporate Risk Management
- Gallery
- Agile Testing
- Humming Bird
About Company
We are seeking a motivated Promotional Sales Representative to join our client's team and play a key role in building and maintaining relationships with corporate clients. Job Overview: As a Promotional Sales Representative, you will be responsible for identifying, engaging, and manag ... View more
