Guest Experience Agent - Arabic Speaker

• Champions arrival and departure experience of guests
• Ensure adherence of arrival/departure service sequence
• Assists to direct and walk guests to their destination in the hotel
• Ready to undertake all roles including the night shifts of the Front Office Team
• Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
• Enforces Property Management System etiquette and accuracy of administrative duties
• Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
• Assists with daily shifts bookkeeping of Front Office Team
• Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
• Maintain cashier float and ensure accurate daily report of all money received
• Assists other hotel department functions when the need arises
• Upkeep personal grooming standards ensures discipline and efficiency of duties
• Training and coordination with supporting departments
• Promptly answers any in-house guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Executes the annual upsell strategy and strive to achieve targets as set by management
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP)  as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
• Reports any suspicious behaviour of guests and staff to the Managers and Security
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotels fire emergency and evacuation procedures

Qualifications :

• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests/team members needs with equal drive
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Ensures security and confidentiality of guest and hotel information in accordance to company/countrys data security act
• Possesses good computer and property management system knowledge
• High level of integrity enthusiasm dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space

Additional Information :

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Remote Work :

No

Employment Type :

Full-time