IT Technical Consultant Operations

ManageEngine the division of Zoho Corporation focused on enterprise IT management provides comprehensive IT management solutions used by more than 280000 organizations globally. Our products streamline operations in areas such as IT service management network performance endpoint security IT analytics identity management and cloud solutions. At ManageEngine we combine innovation with simplicity to empower IT teams in effectively managing complex infrastructures improving productivity and ensuring business continuity.

We are looking for a Technical Consultant with deep knowledge of ManageEngineparticularly in IT Operations and full-stack observability platforms or similar this role youll play a pivotal part in demonstrating the power and impact of our full-stack observability portfolio to prospective clients helping them unlock true operational excellence.

Key Responsibilities:

• Engage with prospects and customers (both online and on-site) to understand business and technical needs.
  

• Deliver product presentations technical demos and proof-of-concepts tailored to client environments.
  

• Translate business requirements into tailored ManageEngine Network monitoring solutions server & application performance monitoring solutions & Digital Experience Monitoring solutions.
  

• Collaborate with Sales and Account Managers to drive solution alignment and deal closure.
  

• Respond to RFPs RFIs and other technical documentation.
  

• Stay updated with product developments features and roadmaps & Provide feedback to product teams for continual improvement.
  

• Customer Success: Work closely with customers to understand their Business service performance challenges and implement tailored solutions using ManageEngine products.
  

• Represent ManageEngine at industry events user groups and conferences to showcase our solutions.
  
  

Requirements

• Experienced in areas such as OpenTelemetry standards distributed systems AI/ML-driven performance bottleneck detection Docker and containerization technologies and network infrastructure management (implementation configuration or pre-sales).
  

• Ability to handle customer objections and technical queries confidently.
  

• Analytical mindset with strong problem-solving abilities.
  

• Hands-on experience with comparable tools such as Dynatrace AppDynamics Solar winds Datadog Grafana New relic PRTG AWS CloudWatch Azure Monitor or Google Cloud Operations tools or equivalent platforms is required.
  

• Certifications around Cloud Architect Certifications (AWS Azure GCP) SRE certifications CCNACCNP certifications could be a value add.
  

• Strong communication and presentation abilities along with fluency in Dutch.
  

Benefits

• Competitive salary package aligned with the candidates qualifications experience and the market value of the role.
  
• Continuous training and professional development opportunities.
  
• Supportive and inclusive team and colleagues.
  
• Clear development plan in the short medium and long run.
  
• Participation in coaching and mentoring schemes.
  
• Opportunity to work with a global team and contribute to the growth of a leading technology company.
  

Please note that this role is based in Utrecht and will require periodic travel.