Electrical Engineer Customer Support

Vision Mechatronics Private Limited

Job Location:

Thane - India

Monthly Salary: INR 20 - 20

Experience Required: 0-1years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Serve as the primary point of contact for customers providing them with world-class service and support
Handle customer inquiries and complaints in a professional and courteous manner escalating issues as necessary
Maintain up-to-date knowledge of company products and services as well as industry trends
Use active listening skills to understand customer needs and provide solutions that address those needs
Proactively identify opportunities to improve the customer experience and make recommendations to management
Assist customers with product setup and troubleshooting
Process customer orders and returns in an accurate and efficient manner
Update customer records in the company database in a timely and accurate manner
Follow up with customers after purchase to ensure they are satisfied with their experience
Generate reports on customer satisfaction levels and areas for improvement
Train new customer service representatives on company policies and procedures
Participate in team meetings and contribute to continuous improvement initiatives

Required Skills:

Business Development Executive Requirements: Bachelors/Masters degree In Energy/Elec Engg/ Electronics Engg/ MBA Strong knowledge of scientific and technical products. Attention to details Excellent interpersonal skills. Professional and friendly demeanor. Strong communication skills. Basic knowledge of computer systems and Office Software. Ability to meet sales and commission targets. Ability to travel.

Required Education:

Bachelors/Masters degree In Energy/Elec Engg/ Electronics Engg/ MBA