Account Manager
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Job Location:
Yearly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB OVERVIEW
Job Location: USA - Remote
Job Type: Remote
Department: Sales
Reports To: Sales Manager
Shift: 9AM - 5:30PM
OVERVIEW
Are you ready to make a significant impact as our next Account Manager At our company youll be at the forefront of our client relationships fostering strong partnerships that drive both client satisfaction and company growth.
As the main point of contact for assigned accounts youll delve into their needs address their concerns with precision and craft bespoke solutions that exceed expectations. Your role will involve managing a diverse portfolio of client accounts including reactivating and nurturing dormant accounts where youll uncover opportunities for upselling and cross-selling ensuring our clients maximize the value of our offerings. Your experience in selling medical equipment will be particularly valuable as you engage with healthcare professionals and facilities.
Collaboration will be key as you work closely with our dynamic sales marketing and customer support teams to deliver unparalleled service and innovation. If you thrive on building bridges driving business success and delivering exceptional value join us in shaping the future of client management excellence.
RESPONSIBILITIES
- Develop strong long-lasting relationships with clients by understanding their needs preferences and business goals. Establish trust and rapport to become a reliable advisor.
- Oversee the health and status of assigned accounts ensuring clients are satisfied and their expectations are met or exceeded. Proactively identify and address any potential issues.
- Serve as the main point of contact for clients managing all communications and inquiries. Ensure timely and effective resolution of client concerns and requests.
- Identify and pursue opportunities to expand accounts through upselling and cross-selling strategies. Develop and execute strategic plans to increase client spend and maximize revenue.
- Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
- Act as the quarterback for client-related initiatives coordinating with various departments to ensure seamless execution of projects and initiatives.
- Maintain a strong understanding of our products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
- Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
- Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
- Collaborate with clients to develop tailored strategies that align with their business objectives and drive mutual success.
- Provide training and support to clients on product usage best practices and new features. Ensure clients are fully utilizing our products to their maximum potential.
- Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.
CULTURE COMPETENCIES
- Eliminate Friction Everywhere
- Every Client Every time Matters
- Accountable for Excellence
- Each person shapes the client experience
- Teach Learn and Grow Together
- Say Yes Before Saying No
- Deliver Sustainable Growth
Requirements
QUALIFICATIONS
Experience selling to physician offices or surgical centers.
Proven track record in hard selling and growing a company through the sale of medical equipment pharmaceuticals or aesthetics (a plus).
Proven track record in hard selling and growing a company through the sale of medical equipment pharmaceuticals or aesthetics (a plus).
Experience selling products rather than services.
Familiarity with distributor networks.
Established distributor relationships.
Experience working with GPOs either currently or in the past (a plus).
Strong ability to build and maintain professional relationships with clients.
Demonstrated success in driving account growth and achieving sales targets.
Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
Skilled negotiator with the ability to close deals and manage contract renewals.
Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks.
In-depth knowledge of our products and services and the ability to learn new products quickly and features.
4 years Account Management experience
Familiarity with distributor networks.
Established distributor relationships.
Experience working with GPOs either currently or in the past (a plus).
Strong ability to build and maintain professional relationships with clients.
Demonstrated success in driving account growth and achieving sales targets.
Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
Skilled negotiator with the ability to close deals and manage contract renewals.
Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks.
In-depth knowledge of our products and services and the ability to learn new products quickly and features.
4 years Account Management experience
Benefits
15 days PTO
20 days PTO after 3 years
2 Floating Bank Holidays
401k
Health Insurance
Company Laptop
Required Skills:
QUALIFICATIONS Strong attention to detail Excellent organizational capabilities Continually outperforms goals and surpasses targets and KPIS Self motivated and self starter Advanced to Expert knowledge of MS Office Suite (MS Excel in particular) Ability to multitask on high priority and sensitive items. Minimum 2 years of experience in a similar capacity including supervision of direct reports REQUIREMENT To achieve or exceed individual monthly goals.
Company Industry
Aviation and Aerospace Component Manufacturing / Wellness and Fitness Services / Personal Care Product Manufacturing
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
