Head of Digital Transformation (BPO)

1. Insurance Process Expertise (Preferred):
   • Apply extensive experience in Property & Casualty insurance processes to analyze and improve workflows.
   • Identify operational challenges specific to insurance and develop customized solutions to address them.
2. Process Excellence:
   • Conduct thorough evaluations of end-to-end operational steps to identify inefficiencies and eliminate redundancies.
   • Drive and oversee process excellence initiatives creating streamlined workflows to enhance performance.
   • Leverage Power BI and data analytics to uncover trends measure outcomes and inform strategic decision-making.
3. Continuous Improvement:
   • Foster a culture of continuous improvement by regularly assessing and refining processes.
   • Collaborate with cross-functional teams to implement sustainable improvements that align with business objectives.
   • Must have Lean Six Sigma Green Belt or above.
4. Digital Transformation:(Must have 4 years)
   • Lead digital transformation efforts to modernize insurance operations and introduce relevant automation solutions.

• Insurance Process Expertise:( Must have 8 years)
  • Leverage in-depth experience inProperty & Casualty insurance OR Life & Annuitiesprocesses to understand and analyze workflows.
  • Identify pain points specific to insurance operations and develop tailored solutions to address them.
• Process Excellence:
  • Evaluate end-to-end operational steps critically to uncover inefficiencies and redundancy.(Blackbelt Lean Six Sigma)
  • Lead and implementprocess excellence initiativesto establish streamlined workflows and optimize performance.
• Continuous Improvement:
  • Promote a culture of ongoing improvement by assessing and enhancing processes regularly.
  • Collaborate with cross-functional teams to ensure sustainable advancements that align with organizational goals.
• Digital Transformation:
  • Champion digital initiatives to modernize insurance operations and introduce automation where applicable.
  • Utilize innovative technologies to elevate the efficiency accuracy and customer-centricity of processes.
• Strategic Engagement and Articulation:
  • Communicate the value of process improvements and efficiencies clearly to stakeholders at all levels.
  • Engage in meaningful data-driven conversations to secure buy-in for changes and drive alignment on opportunities for transformation.

Required Experience:

Director