Intermediate Mobile Support Engineer

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lets Write Africas Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for the technical support processes tracking and optimization of mobile devices within an organization. This role ensures that all mobile assets such as smartphones voice and data services are effectively utilized maintained and secured throughout their lifecycle and to help end-user resolve issues by responding to inquiries and requests. Troubleshoots diagnoses and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning.

Responsibilities
Troubleshoot and resolve issues related to mobile voice and data services.
Oversee and manage contracts with service providers.
Maintain an accurate system of record for mobile assets.
Work closely with support teams to ensure timely issue resolution.
Develop and enforce policies for mobile voice and data service usage.
Track and report on the performance and usage of mobile services
Maintain accurate records of all mobile devices including their locations statuses and users
Oversee the acquisition and deployment of mobile devices to ensure they meet organizational needs
Coordinate regular maintenance and provide technical support to resolve issues with mobile devices
Ensure that mobile devices are secure and compliant with organizational security policies.
Service Now Process owner for mobile services
Audit CI maintenance - CI Validation and data integrity End to End ownership
Service Now maintenance - Workflow queries/incidents
Testing in QA and production
CMDB extracts and manual uploads
Mobile Support Channel - supporting the EUC Technicians and Call Centre Agents across regions
Sim stock region Channel supporting the EUC technicians with monthly new appointee sims across regions
Mobile Services support: Reduce avoidable expenses ex employee accounts
Continuous educational sessions with the Business and cell champs regarding Service Now educating new users and communication on new functionality
Various reporting to assist identification of non-compliant contracts provide solutions to become compliant.
Maintenance of Exec list ordering of devices and organising configuration of their devices
Reporting and management of SLA and the service providers
Management and maintenance of Mobile website.
Review and update of all service provider documents

Skills

Computer Literacy Database Administration Database Management Systems (DBMS) Database Queries Data Controls Document Management Executing Plans Expertise Management System Knowledge Management Metadata Management Object-Oriented Database Management System (OODBMS) Office Systems Oral Communications Policies & Procedures Test Case Management

Competencies

Collaborates

Communicates Effectively

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

NQF Level 5 - Higher Advance or Occupational Certificate or equivalent

Closing Date

06 October 2025 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Lets Write Africas Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is responsible for the technical support processes tracking and optimization of mobile devices within an organization. This role ensures that all ...