Front of House Manager

Front of House Manager

Location: Mpumalanga

Number of Openings: 1

Salary: Competitive annual salary (in Rand - R)

Job Responsibilities:

• Oversee all front-of-house operations to ensure a seamless experience for guests.
• Manage staff scheduling training and performance evaluations to maintain high standards of service.
• Coordinate with kitchen and bar staff to ensure timely service delivery and resolution of any guest issues.
• Maintain a warm and welcoming atmosphere to enhance guest satisfaction and retention.
• Monitor and manage the budget for front-of-house operations optimizing costs while ensuring quality service.
• Develop and implement process improvements to enhance the efficiency of operations.
• Handle guest inquiries complaints and feedback ensuring prompt resolution to maintain a positive guest experience.
• Conduct regular staff meetings to communicate expectations and updates about events or operational changes.
• Maintain cleanliness and organization of the front-of-house area and ensure compliance with health and safety regulations.
• Assist in the planning and execution of special events promotions and activities designed to attract and engage guests.

Essential Qualifications:

• Minimum of a Matric certificate or equivalent qualification.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent verbal and written communication skills in English; proficiency in other languages is a plus.
• Solid understanding of hospitality operations and front-of-house best practices.
• Proficient in using reservation and POS systems.

Desired Experience:

• At least 3-5 years of experience in a managerial role within the hospitality industry.
• Proven track record of managing front-of-house operations in a high-volume establishment.
• Experience in staff training and development with knowledge of best practices in customer service.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.

Salary & Benefits:

• Competitive annual salary commensurate with experience and qualifications.
• Performance-based bonuses and incentives.
• Health and wellness benefits including medical aid contributions.
• Opportunity for professional development and training within the company.

Required Experience:

Manager