Assistant Restaurant Manager

Administration

• Control and acknowledge all store requisitions
• Control and record all Void made in the Restaurant
• Report daily Restaurant revenue (logbook VS Income Auditor daily revenue report) and correct it in case of mistake 
• Complete the daily log book with operation details
• Issue Micros Card request
• Follow up on the implementation of any promotion / special event
• Supervise the weekly cleaning plan
• Supervise the weekly grooming check list
• Report and follow up on all needed maintenance requests
• Complete the daily acknowledgement form
• Communicate any problems or areas of concerns
• Keep the Restaurant guests database updated and accurate
• Ensure communication and introduction of all FB promotions to Restaurant team
• Control all equipment in the Restaurant to ensure full Stocks
• Ensure that there is enough equipment to ensure smooth operations
• Conduct monthly linen inventory
• Conduct monthly cutlery inventory  with assistance from the stewarding  team
• Submit vacation plan and application for leave
• Conduct briefing before each service and communicate on all out of stock items
• Monitor all Voids issued in the Restaurant
• Conduct Monthly Assessments of the Supervisors

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team
• Is active and work hard to reach the budget by using upselling techniques
• Monitor the cost linked to the operation

Training and Human Resources Management

• Develop trainings in accordance to the operational needs
• Train the team on a regular basis and in accordance to the training plan
• Issue training checklist for all training given
• Establishes effective employee relations and maintains the highest level of professionalism ethic and attitude towards all hotel guests clients heads of department and employees
• Complete all staff requisition forms and sign on it at least 2 weeks prior the actual date staff is needed
• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure guest satisfaction at all times
• Develop customer loyalty and recognition
• Introduce and up sell any special events / promotions
• Gather guest feedback and report to Managers
• Work hard to satisfy any guest requests

Operational Responsibilities

• Support the Managers to manage the entire Restaurant.
• Ensure smooth and efficient service at all times
• Ensure an extremely detailed service 
• Ensure proper atmosphere of Restaurant according to the time of the day (music lighting aromas temperature)
• Ensure good communication between kitchen and Restaurant service team
• Check all operations set up
• Know and ensure full follow up on the MGallery brand standards
• Monitor and control the cleanliness of  both front and back of the house service stations
• Ensure proper organization of all service areas
• Ensure efficient sequence of service
• Follow up that all given training are fully followed by the staff
• Handle and follow up on any guests complaints and report to line Manager
• Check overall conditions of the Restaurant restaurant

Qualifications :

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage
• Good reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Good working knowledge of MS Excel Word & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information :

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accors learning programs
• Opportunity to grow within your property and across Accors Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility

Remote Work :

No

Employment Type :

Full-time