Restaurant Manager

OBJECTIVE:

This position is responsible for the daily management of the The ALBION BY KIRK WESTAWAY Restaurant ensuring that the highest standards of food & beverage service is provided to the guests.

The ALBION BY KIRK WESTAWAY Restaurant Manager plans organizes and directs the overall F&B operation administration marketing and promotion of the managed outlets and is responsible and accountable for its profitability and revenue generation.

MAIN DUTIES

Business Performance

• Sets periodical outlets budget & forecast
• Analyses monthly P&L and month-end reports identifies deviation from business plan goals
• Participates in management meetings to review progress towards achievement of business plan goals and develops the annual business plan related for the department.
• Plans implements and measures profit enhancement programs by working with the kitchen & Marketing Department. Prepares and submits post-mortem promotion report to EAM/FBM upon completion of promotion.
• Implements and maintains control measures to ensure that food & beverage costs productivity labour costs and operating supply costs for the outlet is in line with budget.

Administration

   Develops and maintains the policies and standards of The ALBION BY KIRK WESTAWAY Restaurant Operations

• Controls and acknowledges all store requisitions and purchase requests.
• Checks the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
• Controls and records all Void made in the restaurant
• Controls the daily restaurant revenue (logbook VS Income Auditor daily revenue report) and corrects it in case of mistake 
• Conducts departmental daily briefings to ensure that all pertinent information is well received by team members.
• Maintains department communication logbook and updated notice board
• Supervises team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Follows up on the implementation of any promotion / special event
• Issues and follows up on all needed maintenance requests
• Communicates Hotel Management in any problems or areas of concerns
• Keeps the restaurant guests database updated and accurate
• Ensures communication and introduction of all FB promotions to Front Office Reservation and Call Centre
• Controls all equipment in the restaurant to ensure full Par Stocks. Ensures that there is enough equipment to ensure smooth operations
• Conducts monthly linen inventory
• Conducts monthly cutlery inventory  with assistance from the stewarding  team
• Conducts briefing before each service and communicates on all out of stock items

Financial and Revenue Responsibilities

• Communicates the financial target (budget) to the team
• Is active and work hard to reach the budget by using upselling techniques
• Monitors the cost linked to the operation

Training and Human Resources Management

• Interviews selects and recruits employees
• Identifies and develops team members with potential
• Develops conducts maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
• Establishes effective employee relations and maintains the highest level of professionalism ethic and attitude towards all hotel guests clients heads of department and employees
• Prepares weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
• Completes all staff requisition forms and signs on it at least 2 weeks prior the actual date staff is needed
• Conducts performance review with the team
• Constantly monitors team members appearance attitude and degree of professionalism
• Conduct monthly departmental meetings to provide information to team members obtain their feedback rectify operation issues and provide a regular forum for department communication
• Gives regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensures guest satisfaction at all times
• Develops customer loyalty and recognition
• Introduces and up sell any special events / promotions
• Gathers guest feedback and report to the EAM and GM
• Works hard to satisfy any guest requests
• Works with the culinary team to create attractive food products presentations and improve food quality that support the image of the Hotel

Operational Responsibilities

• Conducts departmental daily briefings to ensure that all pertinent information is well received by team members.
• Supervises team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Builds a good relationship with guests or regular patrons. Tries to remember individual patrons names and their preferences to extend a personalized service
• Handles guests complaints and comments tactfully and efficiently
• Ensures smooth and efficient service at  all times
• Ensures proper atmosphere of restaurant according to the time of the day (music lighting aromas temperature)
• Ensures good communication between kitchen and service team
• Checks all operations set up
• Knows and ensures full follow up on the MGallery brand standards
• Checks the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Ensures proper organization of all service areas
• Ensures efficient sequence of service
• Follows up that all given training are fully followed by the staff
• Handles and follows up on any guests complaints and report to EAM GM
• Checks overall conditions of the restaurant

Qualifications :

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage
• Good reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Good working knowledge of MS Excel Word & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information :

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accors learning programs
• Opportunity to grow within your property and across Accors Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility

Remote Work :

No

Employment Type :

Full-time