Night Auditor (Cruise Ships)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Manages the reception area during the night prepares daily closing reports and carries out day-to-day administrative work including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.
Responsibilities
- Posts room charges and taxes to guest accounts
- Processes guest charges voucher and credit card vouchers
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
- Prints and files reservations for the next business day
- Verifies all account postings and balances
- Verifies that room rates are correct and posts those rates to guest accounts
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures
- Tracks room revenues occupancy percentages and other front office statistics
- Prepares a summary of cash check and credit card activities
- Summarizes results of operations for management
- Check figures postings and documents for accuracy. Record store access and/or analyze computerized financial information
- Follow the end of day checklist
- Must have complete knowledge of emergency procedures
- Balance the days charges making corrections as necessary
- Performs wake-up calls
- Understand the principles of auditing balancing and closing out accounts
- Respond to guest needs special requests and complaints and alert the appropriate manager as needed
- Perform nightly balancing of in-room video and long-distance telephone services
Requirements
- Fluently spoken English
- Previous experience in a similar role
- Hospitality degree will be considered an advantage
- Pleasant and communicative character
- Professional attitude and appearance
- Reliability and hard work
- Great team spirit
Benefits
- Seasonal or permanent employment
- Competitive salary and bonuses
- Accommodation and meals
- Health insurance
- Flight tickets
Required Skills:
Valid EU passport Fluently spoken English or German Hospitality Management degree Previous experience in luxury establishments Proven ability to effectively build and foster a team environment Ability to make decisions in a fast-paced environment Demonstrated commitment to customer service Excellent problem solving/decision-making skills Pleasant and communicative character Professional attitude and appearance Reliability and hard work Great team spirit
Company Industry
IT Services and IT Consulting
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
