Business Management Journey Specialist (TD Asset Management)

Overview

Our vision to be the Better Bank is grounded in our purpose-driven and forward-focused strategy. amidst a rapidly changing landscape we know that technology plays a critical role in achieving this vision and delivering on our strategy. It also signals the need to accelerate investment in emerging capabilities to adapt to the changes happening around us and respond to customer needs more quickly. To accomplish this were evolving our platforms introducing key enterprise practices and re-imagining our customer journeys as part of the Next Evolution of Work (NEW).

NEW will empower colleagues to make decisions faster work more efficientlytoquickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW will enable us to move with purpose towards common goals simplify how we work and elevate how we deliver customer value. By joining NEW youll have the opportunity to be part of a new way of working while making an impact on the future of banking in ways youve never imagined.

As a member of a Journey youll be responsible for understanding and serving our customers needs and experiences within the end-to-end customer life cycle. You will continuously contribute to building innovative products and services that exceed customers expectations.

Job Details

Under NEW a Product refers to a business or technology-enabled feature service or offering that creates value for the customer. Customer can be seen as both external TD customer and/or internal customer as in the business line which the Journey Specialistyou will primarilyberesponsiblefordelivering on prioritized initiatives within your Product Group.

To provide that support you willalign with the Pods Product Owner andProduct Groups Owner to follow a product vision. You willprovide user story designs oversee development and completion of those designs create and maintain a prioritized product backlogandmanagedelivery blockers. Youll alsocontinuously assess customer feedbackbytaking the pulse of the marketdrivinginnovationand collaborating with stakeholders.

As aJourney Specialist youwillactivelyconsider how to maximize value assess how the product or the delivery process can be continuously improved contribute to a positive work environment and ensure that the work embodies the Agile principles of transparency collaboration and engagement.

The objectives for this role include the following:

• Support the development of epics stories & tasks aligned to the journey objectives and help deliver the businesss strategic priorities.
• Lead & support workstreams tied to business functions.
• Act as source for innovation pulled through customer insights and creating a better customer/employee experience.
• Ensure key partners are fully engaged in your workstreams and that the solutions you help develop thoughtfully take into account stakeholder feedback.

Job Responsibilities:

Pod Responsibilities:

• Continuously align with Product Owner and/or Product Group Owner on overall strategic vision product delivery roadmap and user story design development and completion oversight
• Proactively manage business technology and vendor stakeholders to obtain inputs needed for product development in a timely manner and actively communicate to Business and other Journey/Platform members product changes and backlog priorities.
• Lead conversations with multiple stakeholders to obtain feedback for backlog management where competing priorities may exist
• Deliver financial results for the product / product suite via operation of all available levers create and deliver business cases to achieve strategic business results (acquisition retention customer experience engagement and market share
• Participate in Scrum or Kanban events (e.g. stand-ups retrospectives) to express new ideas for improving product value or delivery efficiency and share with leadership as appropriate
• Proactively engage business process partners to ensure customers or end-users are prepared for application and Day 2 process changes
• Proactively raise issues that impede the efficient delivery of customer-focused increments

• Adhere to enterprise frameworks or methodologies that relate to activities within the Journey
• Understand the internal business and technical environment proactively defining aligning or integrating with relevant stakeholders shared services control groups (or platform as appropriate) to make product delivery decisions and escalating to Product Owner and/or Product Group Owner as appropriate.
• Monitor and keep abreast of emerging issues trends and evolving regulatory changes to the regulatory environment and partner with the Product Owner to consider impacts or changes to product strategy as needed
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

Job Requirements

• Knowledge of products and processes used in the institutional investment industry
• 7 years relevant experience
• 4 years project delivery or Agile- related delivery experience
• Project management experience are considered an asset
• Scaled Agile Framework (SAFe) experience operating in scaled agile delivery is considered an asset
• Strong communication skills verbal and written
• Ability to present to senior management

***4 days required in the office***