IT Support Specialist
IT Support Specialist
Posted on :
05-10-2025
Employer Active
1 Vacancy
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Job Description
Details:
The IT Support Specialist provides frontline technical support manages the lifecycle of employee devices and ensures stable connectivity across regional offices and remote teams. This role serves as the primary IT support presence for the Kent headquarters and surrounding west coast offices while also assisting remote employees. Responsibilities include employee onboarding/offboarding network troubleshooting and maintaining secure and reliable technology resources. The IT Support Specialist also partners closely with the Systems & Security Specialist on escalated issues and system integrity.
Details:
Essential Duties
Helpdesk Support
- Monitor the IT support inbox and ticketing system responding to issues promptly.
- Resolve login/password resets MFA re-enrollments and Microsoft 365 application issues (Teams Outlook OneDrive).
- Troubleshoot laptops printers docking stations webcams monitors and conference room AV.
- Document fixes with clear user-friendly explanations.
- Escalate advanced or security-related issues to the Systems & Security Specialist.
Device Lifecycle Management
- Track and manage laptop and phone inventory across multiple sites.
- Order stage configure secure and deploy devices with proper approvals.
- Ship equipment to remote staff or deliver/install onsite.
- Process device returns reimage for reuse and ensure proper recycling/disposal of retired equipment.
Onboarding & Offboarding
- Prepare and configure laptops/phones for new hires; ship or set up in person.
- Conduct first-day IT orientation (logins MFA system introductions).
- Partner with HR and managers for smooth transitions.
- Collect and reimage equipment during offboarding and promptly disable access and accounts.
Field & Regional Support
- Provide onsite IT support during regular visits to headquarters and regional offices (Centennial Aurora Phoenix Stockton Rialto Anchorage).
- Act as dedicated IT presence during visits for hands-on troubleshooting.
- Perform routine equipment checks (conference rooms network hardware shared workstations).
- Coordinate with local leaders on office technology needs.
- Support office expansions moves or technology upgrades.
Documentation & Backup
- Maintain records for device staging shipping and troubleshooting.
- Contribute to the IT knowledge base (SharePoint/OneNote/Wiki/Trainual).
- Cross-train on Microsoft 365 administration (password resets group creation license assignments).
- Provide backup coverage for provisioning and access management.
Networking & Connectivity
- Install configure and troubleshoot Wi-Fi (Peplink eero) at regional offices.
- Partner with ISPs and vendors on internet or bandwidth issues.
- Provide basic support for office telephony (RingCentral phones apps headsets).
- Ensure conference rooms and collaboration spaces remain fully functional.
Shared Team Responsibilities
- Provide backup coverage across IT functions to ensure continuity.
- Keep IT documentation accurate and updated.
- Travel as needed to regional offices to provide support.
Participate in quarterly cross-training to balance team skill sets.
Relevant Experience
Technical Support / Helpdesk (24 years)
- Tier 1 or Tier 2 helpdesk experience resolving end-user issues.
- Hands-on troubleshooting of laptops phones AV and peripherals.
- Experience working with a ticketing system.
Device Lifecycle & Asset Management (13 years)
- Deploying and securing laptops/phones.
- Managing inventory across multiple offices.
- Handling device returns reimaging and disposal.
Networking & Connectivity (12 years)
- Basic network hardware troubleshooting (routers Wi-Fi access points).
- Partnering with ISPs/vendors for service issues.
- Exposure to VoIP systems (RingCentral or similar).
Onboarding & Offboarding (13 years)
- Preparing devices and accounts for new hires.
- Delivering IT orientation for new employees.
- Coordinating device collection and account deactivation for offboarding.
Regional / Field IT Support (12 years)
- Providing in-person support in office environments.
- Supporting remote or satellite offices.
- Assisting with IT setups relocations and upgrades.
Cloud & Collaboration Tools
- Supporting Microsoft 365 (Outlook Teams OneDrive SharePoint).
- Familiarity with MFA password resets and basic administration.
- Experience with AV and conference room systems.
Pay Range:$34.00 $37.00 per hour
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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