Sr IT Service Technician

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Sr IT Field Technician West Division

Location: Anchorage Alaska

Department: Information Technology

Reports To: Regional IT Support Services Supervisor

Position Overview

The IT Field Technician plays a critical role in supporting Labcorp clients technical needs across the West Division. This position requires strong customer service training and troubleshooting skills along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams ensuring seamless operation of Labcorps proprietary lab systems and equipment.

Key Duties & Responsibilities

Train clients on Labcorps proprietary laboratory system and workflows
Troubleshoot and resolve client issues related to Labcorp systems hardware and connectivity
Escalate advanced or second-level system issues to appropriate internal support teams
Process hardware requests including ordering setup installation and testing
Provide technical support for Labcorp equipment in client offices
Travel occasionally to client locations to deliver hands-on support and training
Collaborate with internal IT teams to support cross-functional troubleshooting and system integration
Support Labcorp onsite lab with hardware software and network-related issues
Perform IT asset management including inventory tracking and lifecycle documentation
Participate in special projects and complete assigned tasks in support of team goals

Schedule & Work Conditions

Standard hours: 8:00 AM 5:00 PM (non-exempt role)
Position based in-office at Labcorps Anchorage location
Overtime may be required based on business needs and is paid accordingly
Occasional travel required which may include overnight stays

Requirements

Associates Degree in Information Technology or equivalent work experience
2 years of experience in desktop network or IT support within a corporate or laboratory setting
Strong knowledge of Windows OS Microsoft Office Suite and basic networking concepts
Proven experience with hardware/software installation configuration and troubleshooting
Excellent communication skills and a strong customer service orientation
Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience supporting laboratory or healthcare IT systems
Familiarity with specialty or proprietary lab applications
Prior experience in a multi-location or enterprise-scale IT support environment

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information pleaseclick here

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Required Experience:

Senior IC

Sr IT Field Technician West DivisionLocation: Anchorage AlaskaDepartment: Information TechnologyReports To: Regional IT Support Services SupervisorPosition OverviewThe IT Field Technician plays a critical role in supporting Labcorp clients technical needs across the West Division. This position req...