Middle Support Engineer ()
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are currently improving our world-class service with a Support Engineer role.
Your challenge will be to provide the highest quality level of service and focus on fixing and debugging modern scalable web application using frameworks with TypeScript and (No)SQL technologies mainly on AWS Cloud.
You will work for one of our US-based clients: within 14-22 CEST/CET time zone.
Were a team of top performers. 100% of our clients and referrals are from the high-end American IT market.
Salary: PLN 10.000 - 16.000 VAT (B2B)
Offery summary:
- Required:available within 14-22 CET/CEST time 2 years of commercial experience in essential experience in SQL and NoSQL DBs vast knowledge of JS framework ( preferred) SOLID and KISS knowledge about design and architecture patterns know-how and why Docker and GitHub Actions works primary usage of AWS S3 services detail oriented and problem solver English B2
- Offer: B2B paid days off 100% remote (or hybrid/onsite - as you prefer) full-time position long-term contract Scrum Teams
- Perks: 750 PLN / quarter for health insurance and sports Mentoring Program work on-site hybrid or fully remote
- Tools youll use: Slack GSuite GitHub Jira Coda Miro Apple MacBook Pro
Your future tasks and duties:
- Communicate with the client to gather the issue report and troubleshoot during the afternoon/evening hours (14-22 CET/CEST)
- Reviewing error tracking tools infrastructure and 3rd party connections and debugging them as needed
- Prioritizing requests/bugs and solving ongoing client requests
- Pro-active communication and problem-solving skills to provide top-quality service
- Writing readable and easy-to-maintain JS code with different flavors
- Have technical involvement in the product - finding ways to improve it and fixing it
- Direct involvement with the design and modification of basic DB structures
- Writing documentation for delivered code and solutions
- Communicate with the team to efficiently translate business complexities (user stories/tasks) into solutions (results/estimations)
- Staying on top of trends/news sharing them teaching others and aiming for the best quality solutions
- Improving and reusing the companys knowledge base
About you - Tech Skills & Experience:
- 2 years of commercial experience in
- Experience with AWS allowing debugging of the application(i.e. Cognito CloudWatch SQS SES Lambda)
- Good understanding of JS (at least ES 2018) OOP clean code and best practices
- Good experience with at least one backend framework (i.e. - preferred others) - knows most of its basic APIs/features was working on at least 1/2 projects involving such technologies.
- Have worked with relational SQL databases (integration-wise and as a basic design skill) with ORM or query builder tools (i.e. Sequalize Knex)
- Potentially worked with NoSQL databases and/or in-memory databases and utilized them as a data store (i.e. Mongo Redis)
About you - Soft skills:
- English level B2 minimum - direct communication with clients/documentation/tasks/other reading/speaking/writing
- Polish level C1 to communicate efficiently within the team
- Understand the significance of MVP and prioritize the pursuit of excellence and high-quality outcomes even amid tight project timelines.
- Strong problem-solving abilities and detail orientation to diagnose issues suggest solutions and make decisions based on project requirements
Nice to have:
- Past support-level experience open-source contributions Serverless experience experience in TypeScript and various BE frameworks
- Basic experience with Docker - knows how to prepare a basic environment and connect things up to work locally
- Worked in Agile/Scrum daily consisting of people with similar skills and monitoring code quality daily
- Ability to debug and fix basic React issues
- Experience as any other support role
10000 zł - 16000 zł a month
Salary: PLN 10.000 - 16.000 VAT (B2B)
Meaningful projects top-notch experts and value-driven workplace
Sound good
Apply now!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
World-class experts delivering exceptional digital products for American clients. Innovate & develop future-proof software with no technical debt.
