Salesforce Administrator
Salesforce Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Technical administrator performing daily Salesforce administration tasks
Manually manage multiple Orgs on the cloud One Central VITA Production Org and One Production Org Per Agency
Oversee all aspects of user and license management including new user setup/deactivation roles profiles permissions and public groups
Resolve user support tickets for issues as reported in VITA support portal
Troubleshoot platform and user issues and Conduct root cause analysis
Interact with VITA Enterprise Services Team and Users to solve tickets and perform tasks
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organization
Provide ongoing user training and create training materials as needed
Enable Multi Agency Data Separation Agency Specific Access and Controls and Agency Standard Roles & Profiles
Maintaining One Central VITA Production Org
Maintaining One Central Sandbox (in the VITA Org) used to demo generic use cases
Maintaining One Production Org Per Agency
Providing Production Org Refresh in coordination with Salesforce and agencies
Providing Security and User access support as defined by VITA BPS Configuration Baseline Process
Manual reporting of user licensing and their usage related to billing
Skills/ Minimum Requirements:
Proven work experience as a Salesforce Administrator or similar role
Extensive experience in the administration and maintenance of Salesforce systems
Experience in performing Salesforce upgrades Org Refreshes and ensuring successful integration
Experience with Salesforce Platform experience Groups configuration Profile Template configuration Platform monitoring Workflow administration Integration administration and Process Builder administration experience
Exceptional ability to create and maintain Salesforce databases
In-depth knowledge of Salesforce products and their functionalities
Preferred Requirements:
Salesforce certified administrator or Salesforce advanced administrator certification or
Salesforce Developer
Experience in Implementing custom templates for users groups and profiles Developing workflow process builders and forms Experience in Developing integrations with third party applications Implementing migration scripts and loading data
Experience in Implementing custom applications Implementing third party applications from the Salesforce App Exchange
Experience with PowerShell Active Directory Accounts Provisioning and Deprovisioning Service Now Messaging DNS Enterprise Networking Azure O365 IAM OKTA BOX SQL
Employment Type
Full Time
