Enterprise Account Coordinator
Enterprise Account Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
JOB PURPOSE
The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Act as the front-line resource to provide customer service on the assigned account(s)
Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads proper load coverage proactive customer communication with updates throughout transit and provide proof of delivery to customers once the load has delivered
Monitor and manage accounts building scheduling and tracking responsibilities
Manage communication of all applicable loads to after-hours tracking and coverage teams
Help develop and execute the customer service expectations for all associated accounts
Respond to all customer emails within the expected time window of the customer
Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
Monitor and manage accounts shipments to assure best practices are maintained
When applicable manage accounts TMS/Portals to maintain best practices
Complete required training
Close out accessorial requests (TONU driver assist detention etc.) within 24hrs of carriers request or per customer requirements
Maintain knowledge on NTGs service offerings to identify opportunities for modal and regional diversification with customer
Consistent communication with Account Managers and Operations Leads about growth opportunities
Perform other related duties assigned
JOB REQUIREMENTS
Bachelors degree in Business or related field preferred but not
1 year of transportation or logistics experience strongly preferred
Strong communication and negotiation skills
KNOWLEDGE SKILLS AND ABILITIES
Exceptional customer service and problem solving skills
Competitive nature with a sense of urgency in a fast-paced environment
Attention to detail and highly organized
Team player with multi-tasking and prioritizing abilities
MS Office proficiency and related computer knowledge
Microsoft Excel experience preferred
**MAY PERFORM OTHER DUTIES AS ASSIGNED**
WORK ENVIRONMENT
Standard office environment usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL EFFORT
Maintain a stationary position for extended periods; move about the office operate computers and files as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand walk and reach with hands and arms. Occasionally the employee is required to lift boxes up to 20 pounds.
SCHEDULING
This is a full-time benefits-eligible position working Monday through Friday; 8:00 a.m. 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings during peak periods.
TRAVEL
Local travel is . Out of state travel is limited but may be for special training/conferences.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and skills .
EEOC/ADA STATEMENT:
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.
RECRUITMENT SCAM NOTICE:
Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from
Required Experience:
IC
Employment Type
Full-Time
