Health Navigator
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Job Location:
Newark, DE - USA
Monthly Salary:
$ 27 - 31
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Health Navigator will understand the requirements and intent of the Delaware Highmark Commercial contract to effectively collaborate with the interdisciplinary care team to improve health plan member health outcomes and support Aledades population health initiatives.
Candidates must be open to travel up to 50% as needed to office practices and staff retreats within Delaware and Maryland.
Primary Duties:
- Conduct direct telephonic outreach to health plan members based on outreach initiatives
- Completes social determinants of health screenings and facilitates access to community and/or health plan resources such as food housing mobility energy assistance or other governmental programs in a closed loop referral process to ensure health plan members connection to services
- Engage health plan members in obtaining preventative screening and close care gaps
- Coordinates and documents including comprehensive tracking of health plan members adherence in relation to appointments health screenings care plan objectives non-clinical assessments encounters service plans and outcomes achieved in an effective manner
- Under the direction of the Senior Manager Care Management and in collaboration with the primary care provider assists health plan members in understanding care plans and instructions and provides support in developing healthier habits and proper use of the emergency room and providing information for alternatives
- Builds and maintains positive collaborative relationships with health plan members and caregivers Providers interdisciplinary care team members and health plan representatives to deploy health engagement strategies and interventions
Minimum Qualifications:
- Familiarity with the healthcare community we are serving or commitment to learn and understand through networking community assessment etc.
- Valid Delaware drivers license required excellent driving record and have reliable transportation.
- 1-3 yrs. of healthcare experience
- Ability to assist the interdisciplinary care team to collaboratively plan prioritize implement and evaluate individual community members plans
- Experience working in a medical practice or healthcare setting is preferred
- Experience & comfort using technologies such as a computer telephone and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments
- Medical Terminology certification is preferred
- Must possess strong organizational skills
- Ability to work independently
- Proficient with Microsoft and Google applications
- Strong communication skills
- Strong motivational skills including conflict/dispute resolution techniques
- Must have access to reliable high speed internet connection
- Education: Associates Degree
Preferred Qualifications:
- Call center experience; Bilingual
- Population health and/or managed care experience
- Understanding of quality metrics
- Knowledge and experience activating patients and teaching self-management skills
- Experience working with vulnerable populations (geriatrics minorities behavioral health)
- Ability to navigate ambiguity with the aid of structured problem-solving techniques
- Exceptional communication skills both written and oral ability to positively influence others with respect and compassion
- Strong work ethic built on a foundation of proactivity collaboration and teamwork
- Committed to the practice of inquiry and listening
- Competent documenting in electronic health records
- Demonstrates curiosity of learning and receiving critical feedback to further growth and development
Physical Requirements:
- Sitting or standing for prolonged periods of time. Extensive use of computer telephone and keyboard. Occasional walking and lifting may be required.
- Ability to travel up to 50% as needed to office practices and staff retreats within Delaware and Maryland.
$27 - $31 an hour
Salary Range: $27.00 to $31.00 hourly base bonus equity
Compensation for the role will depend on a number of factors including a candidates qualifications skills competencies and experience.
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80% for employees dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Key Skills
- Corporate Accounting
- ERP Sales
- General Services
- Healthcare
- Elevator Maintenance
- Accident Investigation
About Company
Aledade works with independent practices, health centers, and clinics to build and lead Accountable Care Organizations (ACOs) anchored in primary care.
