Experienced End User Support Specialist

Company:

Boeing Global Services (BGS) Distribution Business is looking for an Experienced End User Support Specialist to join our team in Miami FL.

Position Responsibilities:

• Communicates and interacts with users to provide resolutions for malfunctioning equipment answer questions instruct users regarding system functions and procedures.

• Collaborates with network services infrastructure services security software systems engineering and/or application development to restore service and/or identify problems.

• Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required.

• Troubleshoot software and hardware issues on laptops desktops tablets smartphones Wyse terminals printers and other IT equipment as directed. Acts as smart handsfor servers and/or network equipment under the direction of Infrastructure Subject Matter Experts.

• Perform installations updates repairs upgrades backups and other maintenance. May also provide phone email and remote desktop troubleshooting assistance.

• Documents user technology and support standards and processes to improve service delivery.

• Performs other duties as requested directed or assigned.

Basic Qualifications (Required Skills/Experience):

• 6 or more years of related work experience

• Experience diagnosing and resolving hardware software and network issues

• Experience as a Field Technician

• Experience setting up user accounts permissions and hardware for employees

• Demonstrated ability to work in fast-paced environment dealing with competing priorities

Preferred Qualifications (Desired Skills/Experience):

• Bachelors degree in information technology Computer Science or Related Field of Study.

• A Network MCP ITIL certifications (preferred)

Travel:

This position may require traveling up to 20% of the time.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $65000.00 - $92000.00

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning