Data Analyst, Membership
Data Analyst, Membership
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Job Description
About the American College of Surgeons
The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90000 members and is the largest organization of surgeons in the world. For more information visit .
Summary: For more than a century the American College of Surgeons (ACS) has been dedicated to improving patient outcomes. Today we leverage modern analytics tools and data-driven insights to enhance our services strengthen member engagement and drive growth. We are seeking a Membership Data Analyst to join our team and help us transform complex data into actionable intelligence that supports strategic decision-making.
The ideal candidate will have experience analyzing membership data identifying trends and producing insights that inform retention engagement and recruitment strategies. This role is best suited for a professional with strong analytical technical and communication skills who can turn raw data into meaningful reporting for both technical and non-technical stakeholders.
This exempt position will report to the Associate Vice President in the Division of Member Services. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.
The anticipated salary range for this position is $91300 - $100000 (commensurate with related experience).
Responsibilities:
- Research & Analytics: design and execute approaches to collect clean and organize membership data using both primary and secondary sources; analyze data sets to identify trends patterns and insights into membership demographics engagement and retention; conduct research on key membership and practice trends in the surgery field and share updates with internal stakeholders; and oversee both quantitative and qualitative data tasks such as survey development coding interviews and creating dashboards or reports to communicate findings.
- Data Visualization & Insights: build and maintain dashboards in Power BI (or other visualization tools) to track membership growth engagement retention and other key performance indicators; present findings in a clear accessible way to inform strategic decision-making; and collaborate with colleagues to ensure progress toward organizational membership goals is measurable and transparent.
- Stakeholder Engagement & Coordination: partner with divisions and leadership teams to define KPIs and data exploration priorities; serve as a point of contact for project-related inquiries ensuring effective collaboration across teams; translate analytical insights into clear actionable recommendations for stakeholders; and partner with IT and other experts to maintain enterprise architectures data models governance and best practices.
- Management & Organization: manage project timelines and deliverables while maintaining data integrity; design and maintain scalable analytics systems and reporting processes; develop documentation such as source-to-target mappings and data model specifications; create best-practice reports that synthesize data into meaningful insights; and evaluate internal systems for efficiency identifying areas for improvement and implementing solutions.
- Collaboration with the membership marketing team to provide support and insights that facilitate a dynamic view of membership and potential members. This joint vision and action plan will facilitate achieving group division and enterprise KPIs surrounding membership growth.
Required Education & Experience
- Bachelors degree or higher in mathematics statistics computer science economics social science research business or a related field from an accredited college or university.
- 3 years experience specifically in membership customer or donor analytics.
- Advanced proficiency in Power BI (data modeling and custom visualizations).
- Familiarity with optimizing the visualization of information and awareness of user experience best practices.
- Excellent verbal and written communication skills.
- Strong working knowledge of Microsoft Office products (Outlook Word Excel and PowerPoint).
- Excellent research skills and the ability to find review synthesize evaluate and translate qualitative and quantitative research findings into relevant insights.
- Candidates should have experience with cohort analysis segmentation and predictive modeling.
Preferred Education & Experience
- Relevant certifications such as Microsoft Power BI & Google Analytics.
- Experience with membership lifecycle analysis churn prediction and retention modeling along with healthcare or professional association experience.
- Experience presenting complex data insights to Leadership and Employees; demonstrated ability to translate business questions into analytical frameworks; experience working in matrixed organizations with multiple stakeholders.
- Experience with statistical analysis (including regression correlation and hypothesis testing); A/B testing and experimental design is a plus.
- SQL query writing and database management experience.
- Some exposure to Python or R for statistical analysis and data manipulation.
- The ideal candidate should have experience with data warehousing concepts and ETL processes as well as advanced Excel skills (including pivot tables VLOOKUP and statistical functions).
- Experience with AMS/CRM platforms.
Comprehensive Benefits:
Were committed to attracting and retaining top talent via valuable benefits!
- Vacation personal and sick hours including 13 paid holidays per year
- Tuition Reimbursement
- Medicalcomprehensive coverage through BlueCross BlueShield
- Dental Vision and Prescription drug program
- 403(b) Matching Program
- Pension Plan
- Flexible Spending Medical/Dependent Care
- Employee Assistance Program
- Short Term/Long Term Disability
- Life Insurance
- Domestic Partner Coverage
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please send an e-mail to or call and let us know the nature of your request and your contact information.
Required Experience:
IC
Employment Type
Full-Time
