Duty Manager
Duty Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Working for a good company company
Are you a someone who loves to connect with people and gets a kick out of solving tricky operational puzzles Then keep reading!
Zoku is a home for business travelers who want to live in a city for anywhere from a few days to a few months. Were not your typical business hotel: we offer a relaxed place to stay work and meet new people while helping residents feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.
Were also proudly B Corp certified at all four of our locations (Amsterdam Copenhagen Paris and Vienna) which means we hold ourselves to high standards when it comes to social and environmental impact transparency and accountability. At Zoku youll join an international team of driven proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.
TELL ME MORE
As a Duty Manager in Zoku Amsterdam you act as the spider in the web ensuring Zokus operations are run smoothly. Youll coach train and set the team of Sidekicks (the operational team) up for success with a focus in 3 different departments (Reception Bar and F&B).
The job as Duty Manager is very versatile and fast-paced. Youllsupport theoperationalteamwhen and where needed empoweringthemto be at their besttoprovideexcellent service and a true Zoku-like experienceall whilst keeping the service standards high. You will report to our Lead Duty Manager and work amongst a team of 2 other enthusiastic highly motivated Duty Managers and one Duty Manager Intern where each individual has their own specialty and passion.
While youll be overseeing all departments during your shift (yep thats right!). Were looking for someone who strives to be an F&B expertsomeone who thrives on elevating the food and beverage experience by leading projects that boost service excellence ensuring consistency and creating real connection with every plate or drink we serve. Youll also take charge of ordering and stocking up inventory making sure everything behind the scenes runs just as smoothly as the service on the floor. If youre excited about taking our culinary offerings to new heights you might be our perfect match!
But your passion doesnt stop thereyoure equally enthusiastic about the rooms side of operations. At Reception youll handle check-ins and check-outs with ease making residents and guests feel instantly at home. Youll create personal connections share insider tips about the city and deliver top-notch service at every interaction.
Youll also take ownership of room-related tasks from monitoring housekeeping standards and guest satisfaction to handling requests and ensuring everything runs smoothly behind the scenes. Whether its coordinating with housekeeping resolving an in-room issue or simply making sure a guests stay feels effortless youll be the go-to person who makes it happen.
WHAT WILL YOU DO
No day looks the same as a Duty Manager but heres a glimpse of what you can expect:
Be a smooth operator: You are very hands-on and actively support the Sidekicks on the floor to ensure that every resident receives the quintessentialZoku crafting a killer cappuccino to jumping into the hustle and bustle of the restaurant orbeing thecontact person for (bigger) resident complaints or administrating reviews requests and work schedules -youre ready for anything and everything!
Trouble shooter: You act as the trouble-shooter in case of issues that arise during your shift coordinate maintenance tasks and help in case no one is available. Youll also beresponsible for the proper handling of safety and security procedures.
Sidekick Coach: Youll coach guide and train the Sidekicks and make sure they are competent healthy and happy on shift. Youll ensure that Zokus values are lived by on the working floor and ensure excellent service all whilehaving fun and taking good care of your team.
F&B Connoisseur & Operational Jack/Jane of all trades: As part of the Duty Manager team youll be responsible for all Rooms Division and F&B matters. As ourmain contact person with our outsourced housekeeping party youll enjoy structuring all rooms-related procedures managing restaurants reservations and checking the payment handling.
WHEN YOULL BE ON
Youll work independently across different departments with both morning and afternoon/evening shifts. Your responsibilities and hours may vary and your flexibility will shine!
Morning Shift (AM Shift): 07:00 to 15:30
Afternoon/Evening Shift (PM Shift): 15:00 to 23:30
WHAT MAKES THE JOB UNIQUE
You be all-around leader.Youll improve your skillsin the F&B and Rooms department. No day will look the same!
You can bring your knowledge into practice.With anAlways Beta mentalityyoull help to improve processes at Zoku.
Youll get a second family.Become part of our Zoku community of fellow colleagues residents and visitors.
Youll be part forafuture-orientedhospitalityconcept. Were not like your average hotel (feel free to stop by at Zokuto see for yourself!)
Youll make a difference. As an important part of our team youll get plenty of responsibility and your ideas will be valued.
WHATS IN IT FOR YOU
A market conform salary package in accordance with experience and know-how (Starting from 2.800 gross per month based on full-time and experience).
A personal budget unlocked after 1 year at Zoku to spend on extra days off Learning & development extra cash or discounted vouchers.
Coolbenefitslike a free after-work drink a Urban Sports Club account various discountsandfriends & family rates at all Zoku locations.
A fun young multi-national company with colleagues from across the globe to meet learn and grow with.
Exciting on-the-job training opportunities andfun events throughout the year to celebrate achievements and milestones.
A job at one of the 25 coolest hotels in the world that feels like a second home and ispurpose-driven.
Get a personal Swapfiets or a travel allowance for your 1 KM work commute. Making your daily grind easier!
The best staff meals enjoyed in our rooftopSocial Spaces overlooking the city.
Job requirements
WE LOVE PEOPLE WHO
Bring good vibes to the work floor are genuinely friendly approachable and empathetic.
Are social butterflies who love to connect with others and get inspired by new people.
Have an entrepreneurial spirit and like to discover new things.
Are multi-tasking pros handling multiple tasks projects and responsibilities all whilst keeping a cool head and a warm heart.
Have an international background.
A FEWMUST HAVES
You have a hospitality background and a minimum of 2 year experience in a similar position.
You have experience in working in an operational hotel or restaurant environment.
Youve led a team and been responsible for the operations including task division and making schedules.
Youve worked with PMS and POS software.
You have strong English communication skills (Dutch and/or additional languages are a plus).
You are an EU resident or have a valid working and residence permit for The Netherlands.
You love to work as we need you full-time (40 hours) fully flexible as there areno fixed working days / hours.
You are available full-time from November 2025.
Details
- Amsterdam Netherlands
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
