Shelter Supervisor Fixed Term Full-Time

Position Type:Fixed-term position from October 7 2025 to March 31 2026.
Schedules Available:Monday to Friday 8:00 a.m. to 4:00 p.m.

Wage: $33.00 per hour
Reporting to:Shelter Manager
Location:Kamloops BC

MAJOR DUTIES AND RESPONSIBILITIES

• Foster a positive and supportive team environment leading by example in embodying our organizations values.
• Provide strong leadership to the emergency extreme weather shelters team overseeing daily tasks and responsibilities of support staff while inspiring trust and cooperation among team members.
• Recognize the significance of building trusted relationships with the community members accessing our programs and services. Emphasize the importance of empathetic and respectful interactions with our guests.
• Ensure that the shelter team maintains an enhanced visible presence across the property to optimize safety and create a sense of community among our guests.
• Prioritize and provide effective solutions to staff concerns and guest issues fostering a harmonious and supportive environment.
• Ensure that clients records and information are kept confidential updated and secure in compliance with organizational policies and regulations.
• Provide spiritual oversight and support to the Shelter team facilitating regular devotionals to promote staff well-being and resilience.
• Develop and execute housing first programming that engages our guests offering fellowship hope and opportunities for personal growth.
• Offer regular feedback to team members conduct monthly one-on-one meetings to discuss progress challenges and professional development opportunities.
• Train supervise and schedule shelter team members nurturing their growth and ensuring their adherence to organizational values and guidelines.
• Collaborate with the Shelter Manager to create and implement innovative policies procedures schedules reports and budgets for the shelters efficient functioning.
• Liaise with the Health and Safety Analyst to implement and promote The Mustard Seeds Health and Safety policies to ensure a safe environment for all.
• Cultivate positive and trusting relationships both within the organization and with external stakeholders to enhance community partnerships.
• Facilitate and attend all mandatory meetings and activities to stay informed and engaged in the organizations growth and initiatives.
• Other duties may be assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• A passion to be part of ending homelessness and poverty in Canada.
• Bachelors degree in social science Human Services or a related field is required; a combination of education and experience may be considered.
• Minimum 2 years of experience working in mental health addictions or homelessness is preferred.
• Excellent interpersonal skills and ability to effectively communicate with members of a multidisciplinary team and community agencies.
• Demonstrated experience in a senior leadership role preferably in a not-for-profit or social enterprise environment.
• Experience in strategic planning program evaluation and program development
• Proficient computer skills (Microsoft Office Programs)
• Experience with BC Housings Coordinated Access VAT and HIFIS systems is considered an asset.
• Superior organizational time management and advocacy skills
• Strong conflict resolution skills
• Possess strong initiative and good decision-making skills.
• Good written and oral communication skills
• Valid Class 5 driver license access to a reliable vehicle a clean drivers abstract and 2 million liability insurance.

WORKING CONDITIONS

• May require time on evenings and weekends dependent on emergency situations that arise.
• Communicating frequently with our shelter partners for operational updates.
• This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs name-calling and derogatory comments from community members. It requires resilience conflict resolution skills and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.
• The working environment for this position requires moderate amounts of walking climbing standing sitting lifting carrying and daily interactions with colleagues and guests.
• This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve.
• This position requires varied mental and emotional effort must be able to respond appropriately to intense situations provide conflict resolution work directly with clients at risk.
• This position requires the training in usage of a two-way radio communications; MS Office based computer programming as well as the CCMS database system FDARP FOIPPA First aid NVCI and SafeTALK
• This position may be required to work out of other TMS locations based on the needs and direction of TMS.

Additional Requirements:

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

Compensation & Benefits:

• Fixed-Term employees have access to a $200 health spending account.
• All Mustard Seed employees have access to the Employee and Family Assistance Program (EFAP) which provides support for maintaining a healthy work-life balance addressing mental health concerns and focusing on personal development in various areas.

Note:

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit ourcareerspage to see more job opportunities.