Assistant General Manager Residence Inn by Marriott Biltmore

Picture Yourself at Biltmore Farms as Part of the Vanderbilt Legacy of Hospitality

This is a unique opportunity to join the Biltmore Farms Hospitality Division in a key leadership role. Our employees pride themselves in working for a broader company that is deeply rooted in Asheville. Biltmore Farms is known for cultivating healthy sustainable communities thriving businesses and an inspiring sense of place while preserving the Vanderbilt family tradition of hospitality since 1897.

JOB SUMMARY

The Assistant General Manager (AGM) is responsible for supporting the Area General Manager in managing the overall success of the Residence Inn by meeting or exceeding planned objectives for revenue and profit and ensuring guest satisfaction and product quality standards are met. The AGM should be knowledgeable in all facets of the hotel operations front office operations housekeeping maintenance sales accounting and human resources. AGM is required to manage all areas of the hotels in accordance within brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. Ensures effective timely and accurate communications flow with regard to policies procedures and achievement of hotel goals.

Why join Biltmore Farms

• Thriving work environment
• Competitive salary
• Annual bonus opportunities
• Marriott brand travel discounts
• Paid Time Off (PTO) and Holiday pay
• Comprehensive benefits medical dental vision
• 401K retirement plan with employer matching program
• Life insurance Long-term disability employee assistance program
• Employee wellness program and discounted YMCA membership
• Employee engagement activities and volunteerism
• Learning and development opportunities

SPECIFIC RESPONSIBILITIES

• Upholds and enforces the propertys mission and standards.
• Manages the physical facility and its assets at the Residence Inn by Marriott.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Works directly with Front Desk Agents to ensure all associates are achieving brand and company standards.
• Develops and implements standard operating procedures for the operations of the Front Office.
• Administers the Manager on Duty (MOD) program for the property.
• Works directly with the Maintenance Supervisor and Housekeeping Supervisor to ensure all guest rooms grounds and facility equipment are managed effectively properly maintained and repaired and cleaned in a timely manner.
• Identifies opportunities to enhance the departments performance and maintain brand and standards.
• Generates an atmosphere that provides security and safety for all internal and external guests.
• Recognizes and corrects potential safety hazards in hotel such as broken doors or railings fire hazards etc. Ensures all maintenance personnel are operating with proper equipment and utilizing proper procedures outlined by OSHA.
• Works with security company to ensure overnight guest safety and asset protection.
• Works in conjunction with the Area GM and Biltmore Farms Revenue Manager to develop and execute a revenue strategy enabling the hotels to maximize their revenues potential.
• Participates in enhancing hotel sales through direct internal/external sales development and execution of front desk selling and hotel marketing.
• Supports senior management in developing a comprehensive annual budget and strategic plan.
• Assumes direct responsibility for managing the companys account receivables and performs a significant role in authorizing all accounts payables.
• Oversees the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax.
• Ensures hotel staff are trained in financial control procedures for cash vouchers inventories and receivables and these procedures are implemented.
• Translates business plans into action and manages those actions towards achievement of revenue and cost objectives.
• Analyzes bi-weekly payroll summary to ensure accuracy accountability and verification of hours worked.
• Assists with Human Resources functions including recruiting selection orientation training performance planning evaluation and recognition programs to maintain a quality workforce consistent with Biltmore Farms core value of integrity.
• Monitors and develops team member performance providing supervision and professional development.
• Ensures all hotel employees know hotel objectives while promoting teamwork and associate morale.
• Helps to develop management talent by acting as a mentor for direct reports.

This job description is a general description of the essential job functions. It is not intended to describe all the duties the position may perform.

MINIMUM QUALIFICATIONS:

Any combination of education and experience equivalent to:

• Associates degree in business administration hospitality and tourism or another applicable field of study; AND
• Minimum of two (2) years prior hotel management experience.

Preferred Qualifications:

• Branded (Hilton Marriott or similar) hotel experience preferred.
• Experience and working knowledge in front and back-office operations.

Skills and Competencies:

• Exceptional customer service skills including quality standards for service and proven experience in leading a quality service-driven team.
• Outstanding interpersonal communication problem-solving and analytical skills.
• Possess the fundamental competencies required for accomplishing basic work activities such as Basic Computer Skills Job Specific Computer Skills Mathematical Reasoning Oral Comprehension Reading Comprehension and Writing.
• Ability to perform the physical aspects of the job including sitting bending climbing standing reaching and walking for up to 90% of the workday and lifting and carrying up to 60 lbs.
• Ability to contribute both strategically and operationally to facilitate the accomplishment of work goals.
• Knowledge of principles and procedures for associate recruitment selection training and development compensation and benefits and labor relations.
• Ability to build a skilled successful team that works toward guest satisfaction and other established goals.
• Ability to manage multiple projects and prioritize tasks to meet goals.
• Proficient in Microsoft Word Excel and Outlook and other similar software packages.
• Must possess a valid drivers license proper insurance coverage and a clean driving record for business-related travel.
• Mathematical skills including basic math budgeting profit/loss concepts percentages and variances are utilized frequently.
• Must have knowledge of Food & Beverage etiquette guest relations and service standards.
• Problem solving reasoning motivating organizational and training abilities are used daily.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests employees and third parties that reflects highly on the hotel the brand and the Company.
• Past experience should demonstrate ability to exceed guest expectations develop and execute revenue strategies and manage costs in order to meet and exceed financial goals.
• Be able to multi-task and meet deadlines.
• Maintain flexible working hours and be available as on-call when needed. Will be required to work nights weekends and/or holidays.

Equal Opportunity Employer

Biltmore Farms is an Equal Opportunity Employer.

E-Verify

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqui para obtener mas informacion.

Required Experience:

Director