Project Manager, Professional Services Operations
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Were seeking a motivated relationship-oriented problem solver to join our Professional Services Operations team. As a Project Manager youll own core responsibilities that keep Global Services & Support running smoothly while driving continuous improvement. Youll lead sales support and enablement programs create and maintain dashboards and set up implementation projects for success. This role is ideal for someone adaptable action-oriented and ambitiousready to jump into any challenge align cross-functional teams and deliver measurable impact across the business.
What Youll Do
Location: This role is based out of one of our hub locations (Scottsdale AZ Atlanta GA Denver CO Boston MA Seattle WA Washington DC San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.
Reports to: Senior Manager Professional Services Operations
Direct Reports: 0
Operational Ownership
- Review pipeline deals to confirm the correct services are attached partnering with Sales and Commercial Operations to resolve issues quickly and drive long-term improvements.
- Prepare calculate and validate service estimates helping ensure hours are accurately scoped and aligned with project requirements.
- Equip PSO and Sales teams with training playbooks and tools.
- Support other ongoing business needs as they arise.
Program & Project Management
- Scope plan and own end-to-end projects from discovery through rollout with clear milestones change management and hands-on execution.
- Translate complex asks into crisp problem statements success criteria and measurable outcomesthen execute.
Process Systems & Scale
- Map workflows document business requirements and lead improvements to PSO processes and adjacent systems.
- Champion automation and standardization to reduce cycle time and rework.
- Coordinate with IT Commercial Operations and Finance on system enhancements and data integrity.
Cross-Functional Leadership
- Build trusted relationships across Commercial Operations IT Finance Customer Success and Sales.
- Communicate clearly to leadership and frontline teams.
What You Bring
Experience
- Bachelors degree in a related field or equivalent practical experience.
- 2-4 years in project/program management or operations with end-to-end ownership of cross-functional initiatives.
- Proven track record improving processes understanding gaps in data and driving change and impact.
- Strong alignment with Axon Values.
Skills & Tools
- Familiarity with Excel and Smartsheet or similar.
- Knowledge of Salesforce Power BI or other is a plus.
- Practical use of AI-powered tools to speed analysis documentation and execution.
Approach
- Consultative and curiousyou ask sharp questions listen actively and align solutions to real business needs.
- Clear concise communicatoryou simplify complexity for both executives and frontline teams.
- Reliable executionyou handle quick-turn requests while driving longer-term projects to completion.
- Bias for action and improvementyou bring structure to ambiguity think critically and seek smarter scalable ways to work.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
| The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between $62475 in the lowest geographic market and $99960 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice. Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Required Experience: IC |
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
