Manager-Privacy Training & Communication

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• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
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• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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The American Express Global Privacy Oversight team is a trusted advisor on the American Express Data Protection & Privacy Laws Regulations and company policies.

The team works to raise privacy awareness drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.

As a second line of defense function Global Privacy oversee provide expertise in and challenge the identification management and mitigation of privacy risks across the company in line with the privacy framework and the companys vision to provide the worlds best customer experience every day.

This position is based in the UK and reports to the Director Global Privacy Program.

Do you want to set the tone for how we manage and mitigate Privacy risks in an increasingly complex regulatory landscape Then you could be our next Privacy Training & Communications Manager!

How will you make an impact in this team

The Manager Privacy Training & Communication is responsible for designing implementing and managing comprehensive privacy training and communications programs tailored to the organizations needs. This role involves developing enterprise-wide and role-based privacy training overseeing a robust professional learning and development program and managing privacy communications.

Key Responsibilities:

• Training Strategy & Development:

  • Develop a strategic vision and roadmap for Privacy training initiatives aligned with organizational goals and regulatory requirements.

  • Use instructional design principles and methodologies to design storyboard develop and implement enterprise-wide and role-based Privacy e-learning and other training courses (e.g. train-the-trainer instructor-led training) to facilitate the implementation of Privacy policies laws and regulations.

  • Collaborate with Privacy subject matter experts business teams legal counsel and key stakeholders to develop best in class learning content.

  • Develop learning resources such as PowerPoint decks handbooks manuals and job aids to support Privacy program governance and/or enterprise learning initiatives.

  • Deliver Privacy training measure Privacy training effectiveness and implement training improvement plans.

  • Perform Privacy course management tasks within the enterprise Learning Management System (LMS).

• Professional Learning and Development:

  • Establish a structured professional development program to promote continuous education of Global Privacy Oversights personnel in the areas of Privacy and data protection including by promoting industry certifications encouraging colleagues to join courses and workshops.

  • Collaborate with external Privacy training providers industry associations and professional organizations to offer relevant training opportunities and resources.

  • Track and report on participation and progress in Global Privacy Oversights professional development activities.

• Communication

  • Develop and implement a comprehensive Privacy communication and awareness strategy to promote a strong Privacy culture across the Company.

  • Develop and maintain organizational communications such as intranet page and newsletters to ensure colleagues have knowledge of Privacy news resources and events.

  • Plan and execute annual Data Privacy Week events.

Minimum Qualifications:

• Five (5) or more years of experience in highly-regulated and fast-moving industries preferably Consulting or Financial Services.

• Three (3) or more years of experience in training and communication design supporting a Privacy (preferred) Cybersecurity or Risk Management function.

• Three (3) or more years of experience designing delivering and managing training learning and development programs.

• Three (3) or more years of experience developing enterprise-wide communications strategies and executing awareness-raising campaigns leveraging a multitude of communications channels (intranet emails social media printed assets townhalls/events etc.).

• Must be a fast-learner and a self-starter willing to research Privacy topics to drive insightful and effective training and communication activities independently.

• Must possess a deep understanding of instructional design and learning methodologies and principles including course design development implementation and evaluations to develop Privacy training courses which grab the audiences attention and make people sit up and listen.

• Experienced in using innovative training techniques including Gamification Scenario-based training real-life case studies Branching etc.

• Proficiency in learning management systems (LMS) and experience with instructional design tools including but not limited to: Articulate Captivate Lectora and/or Storyline. Fluency programming with variables and functions (Advanced Actions preferred).

• Proficiency in using Communications management tools (Mailchimp BananaTag Sharepoint Microsoft Teams/Slack Mural etc.).

• Strong project management abilities including the capacity to plan organize and execute multiple training initiatives concurrently.

• Effective communication and presentation skills with the ability to convey complex concepts in a clear and understandable manner.

• Excellent oral and written communications skills.

• (Advantageous) Good knowledge of Data Analytics techniques to measure the effectiveness of the training and awareness efforts being undertaken.

Preferred Qualifications:

• IAPP Privacy qualification (CIPP-E/CIPP-US).

• Bachelors or Masters in Instructional Design Adult Education Communications or related degree.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.