Mortgage Specialist, Manulife Bank BC
Mortgage Specialist, Manulife Bank BC
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Job Description
As a Mortgage Specialist at Manulife Bank you are a trusted advisor and frontline ambassador responsible for delivering personalized mortgage solutions to clients. You will cultivate strong connections with financial advisors clients and colleagues to drive mortgage growth improve client engagement and strengthen the overall success of the region.
This role requires a proactive client-focused professional with strong business development skills deep product knowledge and the ability to manage a dynamic pipeline using Sales Force.
Position Responsibilities:
Client & Advisor Engagement
- Build and maintain strong connections with financial advisors and their clients to identify mortgage opportunities.
- Conduct face-to-face meetings virtual consultations and follow-ups to understand client needs and recommend appropriate mortgage solutions.
- Promote Manulife Banks full suite of mortgage products including purchases refinances switches and specialty needs.
Sales Force CRM Management
- Input all client and advisor activities into Sales Force in a timely and accurate manner.
- Track and manage your business pipeline including application status funding timelines and follow-up tasks.
- Monitor activity metrics (F2F meetings total interactions) to ensure alignment with performance goals.
- Use segmentation tools to prioritize advisor outreach and territory planning by collaborating with BDM and IBDM in territory.
- Ensure compliance with data entry standards to support reporting visibility and strategic decision-making.
Business Development & Planning
- Achieve monthly and annual targets for mortgage volume and units.
- Identify and pursue new business opportunities within your territory.
- Collaborate with BDMs and other internal partners to drive joint initiatives and deepen advisor relationships.
- Participate in territory planning segmentation reviews and strategic discussions to optimize performance.
Compliance & Service Excellence
- Maintain a high standard of compliance with regulatory and internal policies.
- Provide exceptional service and support throughout the mortgage process ensuring a seamless client experience.
- Address advisor and client feedback proactively raising service issues when needed.
Events & Representation
- Attend and support regional and national events including advisor training sessions roadshows and industry conferences when appropriate.
- Represent Manulife Bank with professionalism and enthusiasm promoting our brand and values.
Required Qualifications:
- Proven experience in mortgage lending financial services or advisory roles.
- Strong understanding of mortgage products underwriting and lending practices.
- Proficiency in Sales Force and overall comfort in digital programs or similar platforms.
- Excellent communication relationship-building and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Contribute to team initiatives and support a One Team culture.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
