Networking Support Engineer

Support Engineer Networking (Mid to Senior Level)

About the Job

Were looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise networking.

This isnt traditional supportyoull be at the forefront of building managing and improving next-generation networks for some of the worlds most dynamic companies.

This hybrid role is based in San Francisco (TuesdayThursday in-office) with flexibility for exceptional candidates who are open to covering weekends or overnight shifts.

Whats in it for you

• $128000 $210000 base salary

• Equity participation in a rapidly growing company

• Hybrid work model (on-site TueThu remote flexibility for nights/weekends)

• Work with cutting-edge technologies: wireless WAN/LAN routing DNS security APIs Terraform Ansible and automation frameworks

• Direct influence on product innovationyour insights shape hardware software and operational improvements

• Opportunity to sharpen your skills across every layer of the networking stack

• Join a scaling team with significant growth opportunities

What youll be doing:

• Troubleshoot and resolve complex networking issues across all layers of the stack

• Manage and support enterprise-scale customer networks primarily remotely

• Provide actionable feedback to product and engineering teams to improve platform performance

• Create and maintain clear documentation that improves resolution times and elevates team knowledge

• Drive improvements in internal processes and tools that benefit customers and engineers alike

• Act as the face of the platform for long-term customer relationships

What youll need:

• 3 years of hands-on experience with routing switching and wireless technologies

• Strong ability to troubleshoot across layers 14

• Customer-facing technical experience in fast-paced environments

• Expertise across diverse network environments and technologies (WAN/LAN DNS security routing protocols WiFi)

• Programming/scripting familiarity (Python Ansible Terraform or similar) for systems improvements

• Excellent communication skillsstructured clear and customer-focused

• Ability to remain calm under pressure and thrive in ambiguity

Who you are:

• A Swiss Army knife of networkingadaptable versatile and technically deep

• Curious and analytical with a passion for solving complex technical challenges

• Comfortable balancing customer support with engineering ownership

• A collaborative team player who builds trust with both teammates and clients

Ready to shape the future of networking

This is your chance to step into a role where support is more than troubleshootingits about solving the hardest challenges influencing product evolution and redefining enterprise connectivity.

Apply now or email Jenn at to take the next step in your networking career.