BCF In-Service Success Senior Manager
BCF In-Service Success Senior Manager
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Job Description
Company:
The Boeing CompanyThe Boeing Converted Freighters team is seeking a motivated and agile Senior Program Management Manager to join its leadership team in either Seattle WA or Long Beach CA.The Program Manager will lead a new scope of work aimed to support how our customers use and operate their BCFs to assist them with the entry into service to listen how we can improve our overall BCF offering and to translate those needs into actionable plans within the BCF program. As such this leader will have the responsibility to partner with other Program Management leaders when conversions transition into customers hands to measure the success of our conversions in the customers eyes to partner with our Fleet Chief Office and Customer Support Team to quantify improvement plans based on fleet data and engage with Marketing and Business Development to ensure a that robust opportunities to improve customers experience operating a BCF are captured.
As a member of the Boeing Converted Freighters leadership team within Boeing Global Services you will be a part of an exciting and dynamic business that integrates the largest volume of passenger-to-freighter (P2F) conversations annually. We compete in the P2F market because we believe that our Boeing products make the best freighters and that as an OEM we can offer the best value and service to our customers and operators in this growing freighter segment! Now as the collective fleet of BCFs grows past 300 aircraft it is imperative that this leader sets a vision for technical customer engagement in-service support and responsiveness to customer needs that only the Boeing Company can provide.
Who WE Are
We are Boeing Converted Freighters an exciting and dynamic business that integrates the largest volume of passenger-to-freighter (P2F) conversions annually. Boeing has more than 40 years of successful experience in P2F conversions drawing on original design data and a deep understanding of the needs of the air cargo industry to deliver superior integrated freighters. We need you to continue offering the best value and service to our customers and operators in this growing freighter segment.
Who YOU Are
The Boeing Converted Freighters team is committed to serving our customers with excellence and fostering an inclusive environment where all team members are valued respected and able to operate at their full potential. We are looking for a leader who promotes and builds upon these values in leading program management and driving towards customer success.The ideal candidate will lead with a customer-first mindset be skilled in the program management disciplines and excel in cross-functional collaboration both within our Program functions and across the Boeing this role you will thrive in a fast-paced environment know how to interact with customers understand the Boeing products with technical competency and bring an innovative growth mindset to shape and grow this new role.
Position Responsibilities:
Responsible for emerging scope of work to ensure In-service success for customers operating all BCFs.
Partner and maintain strong relationships with Engineering Marketing Business Development Program Management Customer Support Fleet Chief Office Sales and other integrated teams to create and execute plans that support our customers obtaining maximum value from our BCF product.
Participate with Customer Support and Marketing in customer reviews of fleet issues and corrective actions.
Manage repairs and warranty issues associated with previously converted freighters.
Represent In-Service Success in future BCF Airplane Programs development cycles to ensure customer intelligence from in-service operations is voiced and embedded in the greater development plan.
Communicate integrated performance across functions and to the Converted Freighters leadership.
30% travel
Basic Qualifications (Required Skills/Experience):
- Management experience
- Customer facing experience
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range:
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
This position offers relocation based on candidate eligibility.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Senior Manager
Employment Type
Full-Time
