Intake Care Representative with German

About us

Cigna is one of the worlds leading providers of health care expatriate employee benefits life accidental and supplemental health insurance. Headquartered in the US and listed in NYSE the Company operates in countries across the Americas Europe Africa and Asia Pacific.

Cigna Global Health Benefits (CGHB) is an integral part of Cignas growing international businesses. Product types include: Medical Dental Vision Life AD&D Disability Travel etc. sold to groups and individuals. We have approximately 1 million medical members around the world.

Your job

• You are a member of the Integrated Health Team servicing the International Organizations. More specifically youll take part in the CARE team a team of non-clinically trained staff and close work together with the CARE teams worldwide (Antwerp Madrid Kuala Lumpur Singapore - Greenock Nairobi)
• You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission treatment and insured amount. To be able to provide this confirmation the following steps are necessary:
• You analyze requests for medical treatments and hospitalizations. You verify the patients extent of cover our relationship with the provider the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
• You have frequent contacts with medical providers and individual insured mainly by phone to obtain all necessary information.
• You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
• All our clients and medical providers are internationally located. Therefore you manage the English language well both spoken and written.

Your profile

• You are fluent in English and German both spoken and in writing. Additional language is a plus.
• You have an analytical mind.
• You work in an accurate and independent way.
• You can work against deadlines.
• You are stress resistant.
• You are a team player.
• Work experience in a medical environment is a plus though not required.

What we require:

You are able to commit to39 hour/week.

You are able to commit to 6 week induction training. 2 weeks of those in the office.

You are interested in a 2 days in office 3 days at home hybrid role.

You are available to work Tuesday to Saturday from 12:15 to 20:03 or Sunday to Thursday 9.00 to 16.48.

Whats in it for you

We recognise we wouldnt be where we are today without our employees thats why we offer such excellent benefits designed to suit you as and when you need them:

• Hybrid role - 2 days in the office and 3 days at home.

• Shift allowance.

• 24 days holiday per year.

• Private Medical and Dental Insurance.

• Life Assurance.

• Flexible dress code - Its not about what you wear its about what you can do so why not be comfortable doing it.

Plus much more

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.