Resident Services Associate

Are you a customer service aficionado Are you looking for a company where you can learn and grow

Were CCMC a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity Respect Service and Community.

About the Community:

Tucked away in a quiet community is a gated age-qualified neighborhood featuring new energy-efficient single-family homes. Amenities include acres of lakes and greenbelts heated resort-style swimming pool and spa indoor lap pool fitness center 18-hole putting course library ballroom pickleball tennis and bocce courts.

The Resident Services Associate provides office assistance membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers visitors and residents are greeted in a friendly and informative manner.

What youll accomplish:

• Greeting and assisting guests answering phones and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the associations website and calendar
• Receiving preparing and delivering mail packages and dry cleaning
• Performing other administrative duties as needed

What were looking for:

• Customer service experience knowledge of homeowner association operations preferred
• Excellent telephone manner with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook Word and Excel
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary but generally they may include:

• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Manual Dexterity: Skills in using technology including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email so we can review next steps together.

What we offer:

Competitive pay depending on experience
Part-time flexible schedule
Perhaps most importantly a service-oriented team who is dedicated to your success!