Director Customer Marketing

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.

Essential Duties and Responsibilities

• Develop and lead the customer marketing playbook ensuring consistent planning and execution across retail Pro e-commerce and direct-to-consumer channels.

• Translate corporate and BU strategies into tailored customer programs that drive awareness consideration conversion and retention.

• Design differentiated marketing strategies for retail partners (Amazon Lowes Home Depot Costco Best Buy Menards) and Pro channels (dealers installers distributors contractors).

• Ensure Pro marketing supports trade-up initiatives upsells to connected devices and service adoption.

• Partner with Integrated Marketing Lifecycle/CX and Creative to design customer journeys anchored in audience insights service tiers and purchase behavior.

• Lead development of retailer- and Pro-specific campaigns including merchandising selling collateral co-op marketing and training programs.

• Own the pre-during-post big moment calendar (Prime Day Black Friday Pro appreciation events product launches) ensuring alignment across media promotions and merchandising.

• Build best-in-class retail media programs that maximize ROI across Amazon Lowes Home Depot and other key partners.

• Partner with Sales and Channel teams to create Pro marketing toolkits (collateral quick-turn sales decks digital tools) that enable distributor and dealer success

• Benchmark investment and creative approaches against industry standards to optimize spend.

• Serve as primary marketing liaison to GTM Retailer Sales Teams and Pro Channel Sales Teams for customer- and channel-specific programs.

• Lead a team of managers/specialists focused on retail media Pro engagement programs and channel execution.

• Drive simple repeatable ways of working across the org reducing fire drills and ensuring creative consistency.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Groups reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

• Motivate and lead a high performance team by attracting developing engaging and retaining team members.

• Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies.

• Maintain transparent communication by appropriately communicating organization information to team through department meetings one-on-one meetings appropriate email IM and regular interpersonal communications.

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission vision and values.

Minimum Qualifications

• Bachelors degree in Marketing Business Digital Commerce or related field required; MBA preferred.

• 10 years of experience in customer shopper or retail marketing; experience with Pro/installer channels strongly preferred.

• Proven success building marketing strategies with major retailers (Amazon Lowes Home Depot Costco Best Buy Menards) and with Pro/dealer networks.

• Strong understanding of retail media merchandising promotions e-commerce and Pro sales enablement.

• Experience managing multi-channel customer journeys (retail DTC subscription Pro).

• Analytical and financially rigorous; skilled at ROI analysis and budget stewardship.

• Collaborative leader with ability to align stakeholders across Marketing Sales and Channel teams.

• People leader with a track record of building high-performing teams.

• Deep knowledge of customer marketing e-commerce merchandising PDP optimization and conversion levers.

• Strong analytical ability; able to interpret data and translate into actionable insights.

• Familiarity with SEO CRO and digital media traffic drivers.

• Strong collaboration skills; able to partner with Creative and Integrated Marketing to ensure alignment.

• Excellent organizational and project management skills to balance multiple e-commerce channels and partners.

Preferred Qualifications

• MBA

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.