Office Manager
Office Manager
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Job Description
Office Manager
Salary 33009 per annum plus company benefits
Location: Leeds LS1 2ND
Contract: Full Time Permanent
Shifts: 37.5 hours per week Monday to Friday 8.00am until 4.00pm operational hours with 30 minutes unpaid lunch break
Work Model: Fully onsite
Williams Lea seeks an Office Manager to join our team!
Williams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks law firms and professional services firms.
Williams Lea employees nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.
Purpose of role
The primary focus of the Office Manager role will be to oversee the team and the day to day services Williams Lea provide to our client offices. The Office Manager will be responsible for the smooth and efficient running of the service managing a diverse range of services such as Office Services Reception Reprographics Scanning Archiving and Deeds. The role is highly client focused dealing with both internal and external clients.
Key responsibilities
- Ensure that the agreed client service level agreements are consistently met and exceeded where possible.
- Be responsible for the day to day running of the team.
- Ensure the team work as one and encourage a positive and pro-active working environment.
- Ensure that the workload and team is staffed correctly (Absence holiday lunch)
- Anticipate and resolve issues where possible.
- Implement changes for improvement.
- Liaise with fee earners / secretaries over any issues and reach resolution
- Dealing with Health and Safety issues.
- Ensure that Knowledgebank is used and reviewed regularly
- Build an effective relationship with the Client
- Ensure that any issues raised are dealt with and reported in a timely manner
- Ensure adequate cover between the office hours.
- Provide monthly MI to the Account Manager based on information compiled daily by the team.
- Ensure that an acceptable level of service is experienced by our client
- Closely monitor staff performance and deal promptly with any performance related issues.
- Conduct 1:1s performance reviews and coaching sessions.
- Monitor staff attendance and timekeeping and respond to issues.
- Ensure policies and procedures are met in every instance.
- Actively delegate and manage work to ensure best practice is maintained in all areas.
- Pro-actively deal with any issues including escalating to Account Manager providing a summary of the issue and suggested action plan for resolution.
- Effectively follow up on client related concerns.
Personal attributes
- Demonstrate strong management and team leading skills
- Customer focused with the ability to liaise at all levels
- Exceptional communication skills
- Excellent attention to detail
- Ability to operate at all levels within the organisation
- Confident and with a professional business-like manner
- Ability to work under pressure maintaining accuracy and delivering against timescales
- Excellent time management and organisational skills
- Ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Able to meet deadlines and priorities tasks
- An understanding of an employers statutory and best practice Health & Safety requirement
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
- Aspects of manual handling included as part of the role
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to:
- 25 days holiday plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .
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