Operator Training Administrator
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Job Location:
Warrington - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Operator Training Administrator plays a central role in delivering exceptional customer service and ensuring smooth training operations managing bookings client queries certification and instructor coordination.
This position has a clear element of new business focused on generating growth from within our existing customer base across the KION brands; identifying opportunities following up with existing customers and encouraging them to expand their use of internal forklift training.
This position has a clear element of new business focused on generating growth from within our existing customer base across the KION brands; identifying opportunities following up with existing customers and encouraging them to expand their use of internal forklift training.
We offer:
- Manage inbound customer enquiries via phone email and web form across the UK
- Generate and follow up on training quotations supporting clients to choose the most effective and value-driven training packages
- Book operator training sessions using the FTT Key system and coordinate scheduling with instructors
- Prepare and issue accredited training certificates; ensure accurate uploads to the ITSSAR national database
- Investigate and resolve invoice discrepancies with internal teams and external customers
- Assist in business development and project work including supporting the preparation of tracking spreadsheets and system improvements
- Maintain all issued equipment to the expected standard and report faults immediately
- Support continuous improvement and digital transformation by embracing new processes and tools completing training and suggesting efficiencies
- Work to bring onboard existing Customers from the wider organisation to expand their spend to Internal Forklift Training
Tasks and Qualifications:
This role will suit someone who is detail-oriented proactive and confident in building customer relationships while supporting the wider training teams expansion and growth.
- A strong administrative background ideally in a customer-facing and/or training
- Confident communicator across phone email and digital platforms
- Experience with booking systems and Microsoft Office suite.
- High attention to detail in certification and data entry
- Proactive adaptable and keen to suggest better ways of working
- Ideally knowledge of ITSSAR standards
- Commitment to Health & Safety PPE usage and data compliance
- Comfortable with an element of new business activity including identifying and following up opportunities with existing customers
Required Experience:
Unclear Seniority
Key Skills
- Information Management
- Accounts Handling
- Information Technology Sales
- HVAC Design
- Arabic Cuisine
About Company
Découvrez nos solutions intralogistiques, chariots élévateurs & appareils de magasinage électriques. Vente neuf/occasion & location ✓ Service de proximité
