IT Support

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Support Specialist

Job Description:

is currently seeking an IT Support Specialist to join our growing this role you will play a critical part in supporting our internal staff and external clients with their computer systems networks and software applications. You will troubleshoot technical issues perform maintenance and updates and provide user training as needed. This position requires strong technical aptitude exceptional communication skills and a commitment to delivering high-quality support services.

Responsibilities:

Provide first level technical support to end users via email phone or in person
Diagnose and resolve hardware and software issues for Windows PCs Macs smartphones tablets and printers
Install configure and maintain software applications and operating system images
Configure and administer network equipment such as routers switches firewalls and wireless access points
Perform backup and recovery procedures for servers and desktops
Train end users on how to use software applications and basic computing concepts
Participate in after-hours on-call rotation for emergency response to critical issues

Requirements:

Associates Degree in Computer Science or related field OR significant prior experience working in IT support
Knowledge of networking principles protocols and standards
Knowledge in SAML Oauth2 or OpenConnect
Familiarity with enterprise software suites such as Microsoft Office 365 Salesforce and Google G Suite
Knowledge on identity service / SSO like OKTA Keycloak Amazon Webservices etc...
Working knowledge of virtualization technologies like VMware vSphere and Hyper-V. Worked on platform like Azure and virtual Microsoft setups.
Knowledge Azure AD/Active Directory.
Programming Knowledge is a plus: Languages such as C Python HTML CSS PHP.

Apply now! Send your resume

Job Title: IT Support Specialist Job Description: is currently seeking an IT Support Specialist to join our growing this role you will play a critical part in supporting our internal staff and external clients with their computer systems networks and software applications. You will troubleshoot te...