About Our Job

With competitive pay great benefits and endless opportunities working for the City and County of Denver means seeing yourself working with purpose for you and those who benefit from your passion skills and expertise. Join our diverse inclusive and talented workforce of more than 11000 team members who are at the heart of what makes Denver Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The full salary range for this position is posted however our target hiring range is $22.01-$27.51. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year 11 paid holidays 1 personal holiday and 1 volunteer day per year

• Competitive medical dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on site 5 days per week. The primary locations for this position are listed below. Location will also be discussed at the time of interview.:

• Richard T. Castro Human Services Center (1200 N. Federal Blvd

• Denver Human Services East (3815 Steele St. Denver CO 80205)

• Arie P. Taylor Municipal Center (4685 Peoria St. Denver CO 80239)

What Youll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected supported safe and well. Our services include food assistance cash and medical benefits child support and veteran services child welfare and adult protection work opportunities and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace wed love to work with you!

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise helping people apply for public assistance programs. We can provide information about food assistance and financial assistance as well as help for veterans and those who need long term care. DHS provides a range of other services including help with transitional housing medical assistance and heating costs.

Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division.

Specifically as the Lobby Customer Service Representative you will:

• Provide professional and respectful customer service when working with internal and external customers

• Gain general knowledge to provide responses to customer questions at the lobby window

• Complete accurate data entry of new applications for food cash and medical benefits

• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

About You

What Youll Bring

We value diversity of ethnicity race socioeconomic status sexual identity gender religion language ability and experience and exemplify this through the makeup of our team at all levels. Youll be right at home here if you cultivate strong relationships and push yourself your work the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience skills and characteristics:

• Bilingual skills and is and able read write and speak proficiently (strongly preferred but not required)

• A proven ability to make a difference through engaging customers with a solution-oriented approach

• Have a passion for working in community and exhibit a strong desire to work with vulnerable at-risk populations

• Proven success in working in a fast-paced environment adhering to quick turnaround times and executing accurate follow up and follow through

• Strong Microsoft Office skills (Outlook Word Excel)

• NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate

• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

• Licensure & Certification: None

Application Deadline

This position is expected to stay open until December 10th. Please submit your application as soon as possible or by Dec 10th at 11:59pm to ensure consideration.

About Everything Else

Job Profile

To view the full job profile including position specifications physical demands and probationary period click here.

Position Type

Position Salary Range

Target Pay

Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.

It is your right to access oral or written language assistance sign language interpretation real-time captioning via CART or disability-related accommodations. To request any of these services at no cost to you please contact with three business days notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work click here for English or here for Spanish.