Technical Product Owner

Are you a self-starter who loves technical challengesAre you passionate about delivering high-quality user-friendly solutions If so then we want to hear from you!

At Manulife / John Hancock we are seeking a passionate and experienced Technical Product Owner to partner with our Omni-channel Platform team driving the development and delivery of key capabilities that enhance our communications experience. This role will influence priorities and ensure alignment with business objectives while collaborating closely with the platform team. The ideal candidate will have a strong technical background and a deep understanding of customer-centric product this role you will be responsible for communicating effectively with business stakeholders gathering business requirements and translating them into actionable technical stories for the development team.

As the Technical Product Owner you will ensure that the squad adheres to agile practices including conducting regular ceremonies such as sprint planning reviews and retrospectives. You will also be responsible for planning the technical roadmap prioritizing features and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

Position Responsibilities:

• Collaborate with the Omni-channel communications platform team to deliver a seamless and efficient communication process for our customers.

• Collaborate with cross-functional teams to gather and prioritize requirements ensuring alignment with business goals.

• Monitors and generates reports on product KPIs.

• Utilize data and customer feedback to continuously improve the digital communication experience.

• Manage the technology product backlog define user stories and set sprint goals.

• Act as the primary liaison between stakeholders and the development team ensuring clear communication and understanding of product vision and goals.

• Monitor and report on product performance making data-driven decisions to enhance the customer experience.

• Monitor system performance identify optimization opportunities and ensure seamless operation.

• Develop and maintain technical documentation for business and technical processes.

• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.

• Brings an innovative mindset to improving and elevating technology solutions and enablers

Required Qualifications:

• Bachelors degree in Computer Science Information Technology Information Systems or a related field (or equivalent experience).

• 5 years of experience in a project management technical product owner platform owner engineer or similar role

• Strong understanding of life insurance industry workflows and processes particularly relevant to the products being used

• Excellent communication collaboration negotiation and interpersonal skills

• Ability to translate business needs into effective solutions

• Experience with program and agile delivery methodologies

• Proficiency in troubleshooting and problem-solving

• Excellent analytical and problem-solving skills

Preferred Qualifications:

• Experience with project tracking software (e.g. Jira)

• Experience with Azure AKS on Azure

• Experience with cloud platforms (e.g. AWS Azure)

• Experience with DevOps principles and tools

• Experience with version control systems (e.g. Git)

• Experience with Agile methodologies

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

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