Lead Business Systems Manager
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Job Location:
Eden Prairie, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
05-10-2025
Vacancies:
1 Vacancy
Job Summary
At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Lead Business Systems Manager to be a part of making this happen.
Location
Based out of HQ - Eden Prairie Minnesota USA (Hybrid role 3 days a week in office)
About the Role
As a Lead Business System Manager aligned to the Customer Success Management (CSM) function you will deliver technical strategic scalable and data-driven solutions that empower the CSM organization. You will serve as the technical product owner for CSM technology driving its roadmap configuration and integration strategy to support customer lifecycle management retention and expansion initiatives.
Responsibilities
Lead cross-functional complex project initiatives focused on enhancing Customer Success capabilities through business systems with a primary focus on CSM tools
Serve as the strategic technical lead for CSM technologies overseeing its configuration integration and optimization to support CSM workflows health scoring journey orchestration and customer insights.
Partner closely with Customer Success leadership to understand business goals and translate them into scalable system solutions.
Design and implement high-level configuration changes across CSM tools and related systems ensuring alignment with CSM strategy.
Provide technical guidance and mentorship to business systems managers supporting CSM tools and processes.
Harmonize data integration flows between CSM Tools and other enterprise systems to ensure a unified view of the customer (i.e. Salesforce BI tools).
Collaborate with development teams to transform business requirements into technical solutions that meet standards for scalability data integrity and security.
Propose and lead the implementation of new tools and processes that streamline Customer Success operations and improve customer outcomes.
Develop and maintain a solution roadmap for CSM technologies aligned with both short-term priorities and long-term business goals.
Lead evaluations and vendor management for CSM-related technologies.
Provide training and change management leadership to CSM teams on new processes and tools.
Ensure systems and processes comply with business goals data governance and regulatory requirements.
Who You Are
Hands-on experience with CSM Tool administration configuration and strategy (i.e. Gainsight Planhat)
Strong understanding of Customer Success processes including onboarding adoption health scoring renewals and expansion.
Strong project management and business analysis background.
Technical knowledge related to data architecture integrations and business applications.
Familiarity with Salesforce and its integration with CSM tools (i.e. Gainsight Planhat)
Excellent communication skills with the ability to translate technical concepts into business value.
Self-starter with a collaborative mindset and a passion for improving customer outcomes through technology.
Minimum Qualifications
6 years of experience with business systems with at least 3 years supporting technology for Customer Success or post-sales functions.
On-Camera Policy
To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers.
We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.
About Arctic Wolf
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.
Required Experience:
Manager
Key Skills
- Design Engineering
- Corporate Communications
- ABB
- Bpcs
- Application Support
About Company
Arctic Wolf delivers dynamic, 24x7 AI-driven cybersecurity protection tailored to the needs of your organization. Ready to boost your cyber resilience?
