1099 Help Desk Analyst
1099 Help Desk Analyst
Posted on :
05-10-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-10-2025
Job Description
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPros Headquarters is in Raleigh North Carolina.
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc.) 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!
What are we looking for
SoftPro is seeking a Temporary Help Desk Analyst for our 1099 Team. This position will start in mid-November 2025 through April 10 2026. Monday Friday 8:30am 5:30pm. This position is not eligible for benefits. This position will be located in our Raleigh NC office and will work a hybrid schedule. A remote employee may also be considered.
What will I do as Help Desk Analyst on the 1099 Team at SoftPro
In this position you will be responsible for providing software support via phone and remote sessions to SoftPros 1099 customers in the process of updating their current 1099 Software applications to the current 2025 Tax Year. Additionally you will:
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc.) 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!
What are we looking for
SoftPro is seeking a Temporary Help Desk Analyst for our 1099 Team. This position will start in mid-November 2025 through April 10 2026. Monday Friday 8:30am 5:30pm. This position is not eligible for benefits. This position will be located in our Raleigh NC office and will work a hybrid schedule. A remote employee may also be considered.
What will I do as Help Desk Analyst on the 1099 Team at SoftPro
In this position you will be responsible for providing software support via phone and remote sessions to SoftPros 1099 customers in the process of updating their current 1099 Software applications to the current 2025 Tax Year. Additionally you will:
- Provide a high level of customer service to each customer at all times.
- Experience working in an inbound and outbound call center remotely assisting customers with our Pro1099 application
- Possess and maintain an understanding of the tools used in performing job services including but not limited to:
- Desktop Operating Systems (Win10 or later)
- Office 2007 or later
- General application environment troubleshooting
- Experience with remote desktop control solutions (ScreenConnect Go To Assist etc)
- Accurately document all customer issues resolution steps and gather feedback in support tracking software.
- Perform other duties as assigned
What skills do I need to be successful as a Pro1099 Help Desk Analyst on the 1099 Team at SoftPro
- Be a self-starter with a great attitude and feel comfortable working independently and within a dynamic and fast-paced team environment
- 2 years of previous Customer Service experience with demonstrated ability to act emphatically with a high level of professionalism
- Excellent communication organization and interpersonal skills
- Strong Problem Solving analysis and testing skills.
- Deadline drive project management experience and abilities
- SoftPro application 1099 reporting and/or Title/Closing real estate experience is a plus
- Demonstrate attention to detail exhibit concise written and verbal communication strong time management and organizational skills.
- Interact with sensitive customer data to reflect customer requirements and SoftPro policies
Join us and live our Core Values
Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF its affiliates and subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.
Required Experience:
IC
Employment Type
Gig
Key Skills
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