Systems Engineer

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Summary

The System Administrator reports to the Manager of Salesforce Administration. The primary focus of this position is to administer the environment ensuring users have access and training. The position will also assist in maintaining the customization portion of . An associate will have an understanding of basic Salesforce standardize tasks and will apply them in under close supervision of management.

Job Duties

• Supports and maintains the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365) and Google G Suite platforms.

• Contributes to O365 and Exchange Online enterprise migrations.

• Supports Active Directory.

• Partners with Product teams to identify platform capability/functional business requirements.

• Partners with Infrastructure and Operations peers to develop short and long-term roadmaps.

• Contributes to technical discussions with stakeholders that drive decisions and implementation plans.

• Contributes to the engineering area with effective agile delivery processes and service metrics.

• Participates in vendor relationship management across collaboration products.

• Provides mentoring to less experienced Associate Systems Engineers.

• May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.

• Performs other job-related duties as assigned.

KSAs

• Ability to multi-task effectively under a deadline

• Broad knowledge of other Microsoft systems infrastructure products such as Azure and Windows Server SCCM

• Advanced scripting development and PowerShell skills

• Ability to develop solutions and processes for cost efficient service delivery

• Ability to complete work independently and receive general guidance on new projects

• Excellent customer service skills

• Ability to work in a complex dynamic team environment with minimal supervision and possesses good organizational skills

• Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate professional manner.

• Ability to organize prioritize and handle multiple assignments daily

• Ability to work flexible hours

• Experience providing user guidance documentation and consultation

• Excellent written oral interpersonal and presentational skills

• Excellent analytical and problem-solving abilities

• Experience working in a team-oriented collaborative environment

• Working knowledge of authentication mechanisms

Minimum Qualifications

• Bachelors Degree in Computer Science or a related field - in lieu of education 4 years of experience in a relatively similar learning/professional capacity will be accepted

• 2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment having performed operational and break/fix activity

• Experience as an M/O365 Administrator

• Experience with the design and implementation of IT projects and major efforts to include documentation communication and coordination of all components

• Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks

• Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.

• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Microsoft Certified Professional

• Experience with Microsoft Exchange including 2016 and Online versions

• Experience with SharePoint Online with expertise implementing and supporting OneDrive for Business

• Experience with Microsoft Teams for Business Online

• Experience with Microsoft Power Platforms including Power BI Power Apps Power Automate Power Virtual Assistant

• Experience with web-based Office Online applications

• Experience with Active Directory Federation Services

• Experience with Azure AD Connect

• Understanding of legacy authentication technologies

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.