Senior Customer Support Engineer (EMEA-Based Candidates Only)
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: EMEA (Applications from outside EMEA will be automatically discarded)
Type: Full-Time Remote
Qdrant is an Open-Source Vector Database: help businesses harness modern AI technologies by providing state-of-the-art neural search capabilities at scale. Our flagship product is the open-source Qdrant vector database and we also offer a managed cloud solution for enterprise use.
Were looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.
Tasks
- Provide direct technical support to our customers addressing issues related to our vector database and SaaS platform.
- Investigate and troubleshoot complex issues involving infrastructure cloud and database layers.
- Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
- Build and improve internal tooling for support workflows and observability.
- Participate in the on-call rotation to ensure timely response to critical issues.
- Create and maintain clear useful internal and customer-facing documentation.
- Lead by example through excellent technical work initiative and collaboration with stakeholders.
Requirements
Must Have:
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Go or Python.
- Solid understanding of Kubernetes and container orchestration.
- Experience with cloud environments (AWS GCP or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- A proactive problem-solving mindset and willingness to take ownership.
- Based in the EMEA region (mandatory).
Nice to Have:
- Familiarity with vector databases or similar search technologies.
- Experience with observability tools and automating support workflows.
- Understanding of DevOps tools and practices.
Benefits
- A remote-first international team working on cutting-edge AI infrastructure.
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- Regular team offsites and virtual events.
- Hardware budget choose your own setup.
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
About Company
Qdrant is powering the next generation of AI applications with advanced, high-performant vector similarity search technology. Our flagship product is the leading open-source Vector Database. https://github.com/qdrant/qdrant
