KNOWLEDGE MANAGER TECHNICAL WRITER

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Sales One is a proprietary AT&T platform that enables sellers to dynamically create proposals and respond to RFPs. The Knowledge Manager is responsible for developing and maintaining content assets that support our sales enablement tools. This involves creating refreshing validating new and existing content in collaboration with product legal and business partners.

Key Responsibilities

Write edit optimize and audit Q&A pairs while ensuring 100% accuracy to properly support our searchable database of answers to RFP questions
Continuously audit and refresh existing Q&A pairs based on asset management cycle
Use and actively contribute to content systems (standards voice and tone and messaging)
Support other KMs to help write and edit product content to ensure content consistency
Collaborate with various stakeholders to understand their knowledge needs
Support content quality control
Analize metrics to help drive content development prioritization

Skills

Bachelors degree or more in English History Journalism or similar field
Familiarity with UX best practices accessibility and content system thinking
Good understanding of knowledge management tools
Portfolio that showcases work
Exceptional written and verbal communication skills.
Exceptional interpersonal skills and relationship building across complex organizations.
Strong collaborator and communicator

Description Sales One is a proprietary AT&T platform that enables sellers to dynamically create proposals and respond to RFPs. The Knowledge Manager is responsible for developing and maintaining content assets that support our sales enablement tools. This involves creating refreshing validating new ...