Customer Service Representative (remote)
Share
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What is the job
- Process and respond to orders inquires requests return and adjustments.
- Compiles sorts and verifies data is accurate before order entry and effectively solve potential problems or discrepancies
- Analyzes complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation updating customers on a timely basis.
- Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers
- Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Analyzes complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation updating customers on a timely basis.
- Provides back up support for all accounts other than primary.
- Enforce policies within guidelines.
- Effectively communicate both verbal and written
- Answer multi line phone calls data entry and data management
- Computer savvy with Microsoft Office skills (Word Excel Outlook)
- Perform other duties as assigned for a Customer Service Representative
- Maintaining a clean work environment
What you bring to the job
- Must be Bilingual (English)
- Great attitude and ability to work in a team.
- Ability to execute multiple productive activities.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
