OCM PM

Job ID: NC-774723 ()

Remote Govt OCM PM (Prosci ADKAR Kotter) with risk mitigation tactics experience

Location: Durham NC (NCDHHS-NCFAST)
Duration: 12 Months
Position: 1 (2)

Skills:
Organizational Change Management Experience (Certification is not required in Prosci ADKAR Kotter) Required 5 Years
Communication Experience in OCM Required 10 Years
Project Management Experience Required 5 Years
Strong Written and Verbal Communication Skills Required 10 Years
Experience with training program design and end-user readiness assessment Required 10 Years
Experience managing resistance and driving adoption in complex decentralized environments Required 10 Years
Experience with process transformation initiatives Required 10 Years

Job Description:
Organizational Change Management and Communication Lead
The North Carolina Department of Health and Human Services (NCDHHS) seeks an Organizational Change Management and Communications Leader to lead communications and organizational change management efforts necessary to successfully transition hundreds of stakeholders across many organizations from an older way of operating to new business processes and technology. An NCDHHS project modernizing processes and technology is anticipated to receive a wide variety of end user reactions ranging from full support to full resistance therefore the CARS project seeks an exceptionally empathetic thoughtful creative collaborative leader with strong OCM technical expertise to ensure end user buy in and maximize adoption *. The project team is highly cross-functional and collaborative; therefore a flexible team partner willing to jump on a wide variety of tasks will additionally be greatly appreciated.
This OCM and Communications Leader will work with hundreds of stakeholders and guide the stakeholders through the adoption journey over the course of approximately 12 months.

Experience working with a State government counties departments of social services and/ financial management processes will likely enhance an individuals potential candidacy with the project.
The Organizational Change Management and Communications Leader will:
Apply a structured methodology and lead change management activities: Document and leverage a change management methodology including conducting the change assessment process and tools to create a st*gy to support adoption of the changes required by the project.
Lead communication efforts hands-on: Craft and deliver project communications for a wide variety of stakeholders. Evidenceof professional consultant-grade MS Powerpoint skills will be well received andenhance candidacy for this role.
Lead cross-functional Stakeholder AdvisoryForum: The project has proposed a forum to garner project support elicitpotential requirements and provide a conduit from Super Users and Leaders tothe project team. This forum is also expected to be a space where participantscan voice concerns so the project team might respond to and create solutionsfor these voiced concerns. This OCM and Communications Leader is slated tofacilitate and lead this Forum.
Assess the change impacts: Conduct impactanalyses assess change readiness and identify key stakeholders.
Support training efforts: Provide inputdocument requirements and support the design and delivery of trainingprograms.
Support User Acceptance Testing: Provideinput document requirements and support the design and delivery of testingprograms.
Additional responsibilities:
Complete change management assessments
Identify analyze and prepare risk mitigationtactics
Identify and manage anticipated and persistent resistance
Consult and coach project teams
Create actionable deliverables for the core change management plans: Sponsor Plan People Manager Plan Communications Plan and Training Plan
Create actionable deliverables for any required Extend plans such as the Resistance Management Plan
Support and engage senior leaders
Coach people managers and supervisors
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integ* change management activities into the project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level and Manage the Change Portfolio.

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