IT Service Delivery Manager (Call Centre)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Responsibilities:
- Manage the IT service delivery for the call centre ensuring smooth functioning and efficiency of operations
- Provide back-end support for IT systems and processes
- Good understanding of Networking Systems Voice and business applications.
- Lead and manage the IT team providing guidance support and resolving any escalated issues
- Willingness to work in a 24 x 7 environment
Essential Qualifications:
- Bachelors degree in IT or Matric withan expeirence IT working background
- Proven experience in IT service delivery
- Recognized certifications like ITIL/ ITSM.
Desired Experience:
- Minimum of 4 years and maximum of 10 years of experience in IT service delivery
- Experience in managing IT teams
Required Experience:
Manager
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
About Company
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